Business Management Analyst I - Customer Experience

$24 - $33/Yr

TD Bank - Mount Laurel, NJ

Full-time - Entry Level

Remote - Mount Laurel, NJ

Credit Intermediation and Related Activities

About the position

The Business Management Analyst I provides business management related research, evaluation, operational, reporting and/or analytical support for assigned area/specialization and/or functional unit(s). This role involves conducting standard reporting and/or analysis/operational support as directed, providing guidance/assistance to other team members and internal partners on specific standards/processes, and working within broad parameters under the direction of management. The time horizon and nature of work is generally short-term focused, ranging from daily/weekly to monthly tasks.

Responsibilities

• Conducts standard reporting and/or analysis/operational support as directed
• Provides guidance/assistance to other team members and internal partners on specific standards/processes
• Develops and/or prepares applicable business metrics/standard/ad hoc reporting in collaboration with partners and stakeholders
• Conducts regular, ongoing analysis, evaluation/assessment and review of business performance/processes/initiatives
• Supports the development of presentations/communications and dissemination of information
• Coordinates relevant processes/meetings/events that impact a broad area
• Recommends appropriate action to management based on analysis and review of results within assigned scope
• Contributes to various operational activities such as report production, system queries, process mapping, tracking, analysis and procedural support
• Remains informed of emerging issues, industry trends and/or relevant changes
• Adheres to enterprise frameworks and methodologies that relate to business management activities for own area
• Continuously enhances knowledge/expertise in own area and keeps current with emerging trends/developments
• Prioritizes and manages own workload to deliver quality results and meet assigned timelines
• Supports a positive work environment that promotes service to the business, quality, innovation and teamwork
• Identifies and recommends opportunities to enhance productivity, effectiveness and operational efficiency
• Establishes effective relationships across multiple business and technology partners, program and project managers
• Participates in knowledge transfer within the team and business units

Requirements

• Undergraduate degree
• 1+ years relevant experience

Nice-to-haves

• Multitasking/Analytical role
• Good Customer Service experience background
• Problem Resolution
• Preferred Lending Experience

Benefits

• Base salary and variable compensation/incentive awards
• Health and well-being benefits
• Savings and retirement programs
• Paid time off (including Vacation PTO, Flex PTO, and Holiday PTO)
• Banking benefits and discounts
• Career development opportunities
• Reward and recognition programs