Business Manager/Building Operations - Metro Center

Nashville General Hospital - Nashville, TN

Full-time - Mid Level

Nashville, TN

Hospitals

About the position

The Ambulatory Business Manager at Nashville General Hospital is responsible for overseeing the business operations of the ambulatory primary care and specialty clinic. This role focuses on managing financial performance, optimizing operational efficiency, and supporting strategic growth initiatives while ensuring high-quality, patient-centered care through collaboration with clinical and administrative leaders.

Responsibilities

• Develop and manage the clinic's budget, ensuring financial sustainability and accountability.
• Monitor financial performance, including revenue, expenses, and profitability.
• Oversee billing, coding, and reimbursement processes to ensure accuracy and compliance with regulations.
• Prepare financial reports and analyses to support decision-making and strategic planning.
• Identify and implement cost-saving measures and revenue enhancement strategies.
• Optimize clinic workflows and processes to enhance operational efficiency and patient satisfaction.
• Implement and monitor standard operating procedures (SOPs) for business and administrative functions.
• Utilize health information technology and data analytics to track performance metrics and identify areas for improvement.
• Coordinate with clinical and administrative staff to ensure seamless integration of services.
• Oversee maintenance, cleanliness, and safety of the clinic facilities.
• Coordinate with external vendors and service providers for facility needs and improvements.
• Ensure compliance with health and safety regulations and standards.
• Enhance patient satisfaction by streamlining administrative processes and improving front desk interactions.
• Address patient complaints and concerns related to administrative services, ensuring timely resolution.
• Implement and monitor patient feedback mechanisms to continually improve business and administrative services.
• Support the development and implementation of strategic plans to expand service offerings and improve patient care.
• Identify opportunities for business development and partnerships to enhance clinic growth.
• Stay current with industry trends, regulations, and best practices to inform strategic planning and decision-making.
• Ensure compliance with all regulatory requirements and accreditation standards for business and administrative functions.
• Maintain accurate and up-to-date documentation for audits and inspections.
• Develop and enforce policies and procedures to ensure regulatory compliance.

Requirements

• Bachelor's degree in Healthcare Administration, Business Administration, or a related field; Master's degree preferred.
• Minimum of 5 years of experience in healthcare business management or a similar role, preferably in an ambulatory care setting.
• Strong knowledge of healthcare regulations, billing, and coding processes.
• Proficient in using electronic medical records (EMR) systems and other healthcare technology.
• Excellent organizational, communication, and interpersonal skills.
• Demonstrated ability to manage multiple tasks and priorities in a fast-paced environment.
• Strong analytical and problem-solving skills with attention to detail.
• Ability to work collaboratively with clinical and administrative staff.

Benefits

• Medical, Dental, and Vision Insurance within first 31 days of employment
• Programs to reduce share of deductible and total out-of-pocket expenses
• Metro Health Incentive Program - Access to high quality healthcare without incurring out-of-pocket expenses
• Short and Long-Term Disability - up to 60% of eligible weekly pay
• Life Insurance - Metro provides you with basic life and AD&D coverage equal to $50,000 ($32,500 if you are age 65 or older), at no cost to you.
• Retirement Plan - eligible up to IRS max limits and includes company contribution
• Shift and Weekend Differential Pay Offered on Nights and Weekends
• Tuition Reimbursement for employee and dependents
• 12 paid holidays - any holiday worked is another holiday banked
• Flexible Spending Accounts
• Free Parking for all employees