Business Manager/Business Operations

Nashville General Hospital - Nashville, TN

Full-time - Mid Level

Nashville, TN

Hospitals

About the position

The Business Manager/Business Operations role at Nashville General Hospital involves overseeing the business operations of ambulatory primary care and specialty clinics. The position focuses on managing financial performance, optimizing operational efficiency, and supporting strategic growth initiatives while ensuring high-quality, patient-centered care through collaboration with clinical and administrative leaders.

Responsibilities

• Develop and manage the clinic's budget, ensuring financial sustainability and accountability.
• Monitor financial performance, including revenue, expenses, and profitability.
• Oversee billing, coding, and reimbursement processes to ensure accuracy and compliance with regulations.
• Optimize clinic workflows and processes to enhance operational efficiency and patient satisfaction.
• Implement and monitor standard operating procedures (SOPs) for business and administrative functions.
• Coordinate with external vendors and service providers for facility needs and improvements.
• Address patient complaints and concerns related to administrative services, ensuring timely resolution.
• Implement and monitor patient feedback mechanisms to continually improve business and administrative services.
• Support the development and implementation of strategic plans to expand service offerings and improve patient care.
• Identify opportunities for business development and partnerships to enhance clinic growth.

Requirements

• Bachelor's degree in Healthcare Administration, Business Administration, or a related field; Master's degree preferred.
• Minimum of 5 years of experience in healthcare business management or a similar role, preferably in an ambulatory care setting.

Benefits

• Medical, Dental, and Vision Insurance within first 31 days of employment
• Programs to reduce share of deductible and total out-of-pocket expenses
• Metro Health Incentive Program - Access to high quality healthcare without incurring out-of-pocket expenses
• Short and Long-Term Disability - up to 60% of eligible weekly pay
• Life Insurance - Metro provides you with basic life and AD&D coverage equal to $50,000 ($32,500 if you are age 65 or older), at no cost to you.
• Retirement Plan - eligible up to IRS max limits and includes company contribution
• Shift and Weekend Differential Pay Offered on Nights and Weekends
• Tuition Reimbursement for employee and dependents
• 12 paid holidays - any holiday worked is another holiday banked
• Flexible Spending Accounts
• Free Parking for all employees