Business Manager, Commercial Client Operations

Capital One - McLean, VA

Full-time - Mid Level

McLean, VA

Credit Intermediation and Related Activities

About the position

The Business Manager for Commercial Client Operations is responsible for overseeing and optimizing the operational processes that support commercial clients. This role involves strategic planning, resource management, and ensuring that client operations run smoothly and efficiently. The Business Manager will work closely with various teams to enhance service delivery and drive operational excellence.

Responsibilities

• Oversee daily operations of commercial client services.
• Develop and implement operational strategies to improve efficiency.
• Collaborate with cross-functional teams to enhance service delivery.
• Monitor performance metrics and report on operational effectiveness.
• Manage client relationships and ensure satisfaction.

Requirements

• Bachelor's degree in Business Administration or related field.
• 5+ years of experience in operations management or a similar role.
• Strong analytical and problem-solving skills.
• Excellent communication and interpersonal skills.

Nice-to-haves

• Experience in the financial services industry.
• Project management certification.
• Familiarity with CRM software.

Benefits

• Health insurance
• 401k plan
• Paid time off
• Professional development opportunities