Business Manager / eCommerce Operations Support

$65,000 - $75,000/Yr

Cctv Security Pros - Cherry Hill, NJ

Full-time - Mid Level

Cherry Hill, NJ

Administrative and Support Services

About the position

The Business Manager / eCommerce Operations Support at CCTV Security Pros LLC is responsible for overseeing various operational aspects of the company, including technical support, warehouse management, customer service, and returns processing. This role is crucial for ensuring efficient operations and enhancing customer satisfaction while fostering a collaborative team environment.

Responsibilities

• Collaborate with the technical support team to ensure prompt and effective resolution of customer issues.
• Optimize warehouse operations, including inventory management, order fulfillment, and shipping, to maximize efficiency and accuracy.
• Assist with managing the returns process, including inspection, testing, and restocking of returned items.
• Cultivate strong relationships with suppliers and vendors to maintain a reliable supply chain.
• Recruit, hire, and develop a high-performing team, fostering a positive and collaborative work environment.
• Continuously identify and implement process improvements to streamline operations and increase efficiency.

Requirements

• Bachelor's degree in Business Administration, Computer Science or a related field.
• Strong technical skills, including IT support, hardware, and software knowledge.
• Proven experience in warehouse management, logistics, and returns processing.
• Excellent problem-solving and decision-making abilities.
• Strong communication and interpersonal skills.

Nice-to-haves

• Experience in consumer electronics is a plus but not required.

Benefits

• Health insurance
• Dental insurance
• 401(k)
• Paid time off
• Vision insurance
• 401(k) matching