Business Manager, Operations - Vice President

$160,000 - $185,000/Yr

Icapital - New York, NY

Full-time - Senior

New York, NY

Health and Personal Care Retailers

About the position

The Vice President of Operations at iCapital will play a crucial role in scaling the team and managing change across Client Operations and Business Operations. This position involves collaborating with the Chief of Staff and the Head of Operations to execute strategic initiatives, streamline processes, and enhance operational efficiency while minimizing risk. The role requires strong leadership and communication skills to build relationships across departments and manage key projects that align with the organization's mission.

Responsibilities

• Collaborate closely with the Head of Operations, serving as their representative in internal meetings and acting on their behalf when necessary.
• Execute strategic initiatives of the Operations organization by centralizing and streamlining processes, tracking and refining operating metrics, and driving efforts to enhance efficiency while minimizing risk.
• Track key metrics and progress of Operations teams to provide visibility into our activities; synthesize data and highlight critical findings from the results.
• Actively participate as a senior member of the Operations organization, engaging with internal stakeholders to stay informed of team and project updates.
• Build and foster cross-departmental relationships to seamlessly align efforts across the company, promoting a unified vision of iCapital.
• Manage, lead, and execute one-off projects that support the Operations organization's mission.
• Build trust with Operations leadership team and partner closely to execute projects and tasks as needed.
• Work with iCapital's recruitment team on hiring and budgeting and allocating resources.

Requirements

• 10+ years in a business manager/strategy focused role
• Financial Services experience is preferred
• Bachelor's degree required, and advanced degree is a plus
• Exceptionally strong organizational skills and communication skills are required
• Able to communicate complex ideas effectively at all levels of the organization, including senior leadership
• Experience working with global teams and navigating cultural differences to ensure alignment and collaboration across regions
• Experience leveraging technology and innovation to drive operational improvements and efficiency
• Consulting experience, with a focus on operations management is preferred

Benefits

• Base salary range of $160,000 to $185,000
• Equity for all full-time employees
• Annual performance bonus
• Employer matched retirement plan
• Generously subsidized healthcare with 100% employer paid dental and vision
• Telemedicine and virtual mental health counseling
• Parental leave
• Unlimited paid time off (PTO)
• Flexibility to work remotely one day a week