Business Manager, Small Business Development Center

$49,000 - $50,000/Yr

Fort Lewis College - Durango, CO

Full-time

Durango, CO

Educational Services

About the position

The Small Business Development Center (SBDC) provides business consulting and training/educational services to start-up and existing businesses throughout the five-county area designated as Colorado Planning Region 9. The Business Manager position is a multi-faceted position, splitting time between office management, client management and grant reporting. This position will take the lead on overseeing the ARPA-SLFRF program execution at the Southwest SBDC.

Responsibilities

• Scheduling clients who contact the office by phone, email and in person, for appointments with the Director and other business advisors through the Business Advisor Network.
• Initial client communication, screening, intake, scheduling, regular follow-up communication, impact collection, and client success story reporting.
• Connect business owners impacted by COVID-19 pandemic with no- or low-cost SBDC resources to aid in recovery and resiliency.
• Coordination of input into our customer management database (Center IC) of client sessions, training event attendance, etc.
• Assists with preparation of grant approval and project data sheet forms submittal to Director.
• Assists with training of Business Advisors on how to submit time sheets and input client counseling sessions into center IC for paid and In-kind reporting.
• Collects and updates all advisor paperwork as required by FLC & LEAD Center for payment and certification/audit purposes.
• Creates and maintains spreadsheets for grants to input expenses, checks each invoice and session in Center IC, and assigns expenses to appropriate grant prior to check request submission.
• Pulls reports from Center IC and backup documentation to report grant spending for each specialty grant for quarterly submission.
• Tracks and submits quarterly reports on paid advising time for each advisor.
• Tracks Advisor In-Kind time and completes quarterly reports to the Director.
• Prepare Advisor In-Kind time reports for Enterprise Zone Tax Credits and submits to the Director for approval annually.
• Reallocates P-card transactions and processes Check Requests, travel requests, deposits, and other financial transactions.
• Develop and update training resources, templates, tools, etc. on applicable, including ARPA/SLFRF program requirements.
• Assists with training and supervises students and other workers.
• Assists with organization and staffing of meetings of the SBDC Regional Advisory Board, Business Advisor Network, Annual SBDC Holiday Reception, etc.
• Assist Executive Director with planning and execution of small business trainings and events.
• Assist Executive Director with marketing/social media as needed.
• Demonstrates a commitment to diversity, equity, inclusion, and student success.
• Maintains knowledge and awareness of digital accessibility including the American with Disabilities Act and Section 508.
• Produces and remediates digitally accessible materials in accordance with FLC standards.
• Perform other duties as assigned.

Requirements

• Bachelor's degree or four years of related work experience.
• Experience in a supervisory capacity.
• Excellent oral and written communication.
• Demonstrated experience managing multiple assignments.
• Customer Service experience.
• A demonstrated commitment to diversity, equity, inclusion, and student success.

Nice-to-haves

• Experience using Microsoft Office Suite, charting, databases, presentation software.
• Small business management or ownership experience.

Benefits

• Comprehensive benefits package.