Business Office Clerk

East Tennessee Behavioral Health - Knoxville, TN

Full-time

Knoxville, TN

About the position

The Business Office Clerk at East Tennessee Behavioral Health is responsible for managing the timely submission of claims to third-party payors and ensuring effective collection processes. This role is crucial in supporting the financial operations of the behavioral health facility, which aims to provide compassionate care to adults and seniors in need of mental health services.

Responsibilities

• Provide strong customer service.
• Review and submit claims to third party payors.
• Assist with monthly invoicing to guarantors for continued care.
• Registration and charge entry for physician services provided in accordance with policy and procedure.
• Collection and follow-up on outstanding accounts receivable.
• Keep collection list current.
• Review and resolve accounts with credit balances.
• Request refunds and/or adjustments.
• Document all collection efforts and contacts in patient accounting system.
• Inform Business Office Manager of any potential issues which may delay payment and/or issues with specific payors.
• Resubmit claims as necessary.
• Maintain log of any claim resubmissions.

Requirements

• High school diploma or equivalent required.
• Knowledge of medical billing/collections experience required.

Benefits

• 401(k)
• Dental insurance
• Employee assistance program
• Flexible spending account
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Retirement plan
• Vision insurance