Business Office Manager Home Health & Hospice

Trinity of El Paso Home Health & Hospice - El Paso, TX

Full-time - Mid Level

El Paso, TX

About the position

The Business Office Manager for Home Health & Hospice is responsible for overseeing the administrative operations and financial processes of the agency. This role ensures compliance with healthcare regulations while providing essential support to clinical staff and maintaining the agency's financial health. The manager will supervise office staff and manage billing, collections, and other administrative functions to ensure efficient agency operations.

Responsibilities

• Oversee billing and collections processes, including Medicare/Medicaid, private insurance, and patient payments.
• Ensure timely submission of claims and proper documentation.
• Manage accounts payable/receivable and general ledger entries.
• Monitor cash flow and assist with budgeting and financial forecasting.
• Supervise office staff, including administrative assistants and billing personnel.
• Maintain patient records and ensure proper documentation for compliance.
• Manage office supply inventory and procurement.
• Ensure smooth operation of office equipment and technology.
• Ensure compliance with federal, state, and local regulations, including HIPAA.
• Coordinate audits and reviews, preparing necessary documentation.
• Maintain accurate records for licensing and certifications.
• Assist with recruiting, onboarding, and training office personnel.
• Maintain employee records, process payroll, and handle benefits administration.
• Act as a liaison between office staff, clinical staff, and management.
• Provide reports to senior leadership on financial performance and administrative activities.
• Handle patient and family inquiries regarding billing and services.
• Oversee the maintenance and updating of the Electronic Health Records (EHR) system.
• Train staff on the use of office software and ensure adherence to technology policies.

Requirements

• Bachelor's degree in business administration, healthcare administration, or related field (preferred).
• Minimum of 3-5 years of office management experience, ideally in a healthcare setting.
• Knowledge of Medicare/Medicaid billing, Home Health, and Hospice regulations.
• Strong leadership, communication, and organizational skills.
• Proficiency in accounting software, EHR systems (such as Careficient), and Microsoft Office Suite.

Nice-to-haves

• Experience with healthcare compliance and regulations.
• Familiarity with budgeting and financial forecasting in a healthcare context.

Benefits

• Health insurance
• Paid time off
• Retirement plan options