Touchstone Communities - Del Rio, TX
posted 5 months ago
About the position
The Business Office Manager at Del Rio Nursing and Rehabilitation is a pivotal role that combines financial management with human resources responsibilities. The ideal candidate will possess a strong understanding of accounts receivable, collections, and Medicaid processes within a healthcare setting. This position requires meticulous attention to detail, particularly in managing private pay collections, ensuring that unbilled claims remain below 0.25% of third-party revenue, and that Medicaid pending accounts receivable balances over 120 days do not exceed 25% of the total balance at the end of each month. Additionally, the manager will oversee resident trust fund reconciliations, ensuring they are completed by the 5th business day of each month, and will work to maintain zero deficiencies during state trust fund audits. In this role, the Business Office Manager will also monitor bad debt levels to prevent significant increases and will establish payment arrangements in the absence of the Admissions Coordinator. A key aspect of the position involves securing information regarding residents' financial statuses and acting as a billing liaison between the Central Support Office (CSO) and residents or their families. Furthermore, the role encompasses various human resources duties, including recruiting, onboarding, orientation, payroll, and ensuring compliance with HR regulations. Touchstone Communities is dedicated to creating a workplace where every voice matters, and the Business Office Manager will play a crucial part in fostering this environment. The organization is committed to providing a Best-in-Class Healthcare Experience to its patients, residents, and veterans, and seeks compassionate team members who share this vision. If you are looking for a meaningful career where you can make a difference, we encourage you to apply and join Team Touchstone today.
Responsibilities
- Manage accounts receivable and collections for private pay and Medicaid.
- Ensure unbilled claims are less than 0.25% of third-party revenue and not aged greater than 30 days.
- Monitor Medicaid pending A/R balances to ensure they do not exceed 25% of the total at month-end.
- Complete resident trust fund reconciliations by the 5th business day of each month.
- Achieve zero deficiencies in state trust fund audits.
- Monitor bad debt levels to avoid significant increases.
- Establish and arrange payment plans in the absence of the Admissions Coordinator.
- Secure information on residents' financial status.
- Act as a billing liaison between the CSO and residents or families.
- Assist with HR duties including recruiting, onboarding, orientation, payroll, and compliance.
Requirements
- Knowledge of accounts receivable and collections in a healthcare setting.
- Experience with Medicaid processes and regulations.
- Strong organizational skills and attention to detail.
- Ability to manage multiple tasks and prioritize effectively.
- Excellent communication skills for liaising with residents and families.
Nice-to-haves
- Experience in a nursing or rehabilitation facility.
- Familiarity with HR compliance and payroll processes.
Benefits
- Competitive compensation and benefit package
- Paycheck advances
- Tuition reimbursement
- 401(k) matching
- Accrue paid time off starting day 1
- Numerous bonus opportunities
- Touchstone Emergency Assistance Foundation Grants
