Business Office Manager

$55,000 - $65,000/Yr

Hampton Manor of Roseville - Roseville, MI

Full-time - Mid Level

Roseville, MI

About the position

The Business Office Manager (BOM) at Hampton Manor of Roseville is responsible for the day-to-day management of the business office, ensuring efficient operations and compliance with regulations. This role involves overseeing payroll, employee benefits, accounts payable and receivable, and maintaining personnel files. The BOM works closely with the Executive Director and supervises the Concierge team, fostering a positive work environment and addressing residents' needs. The position requires strong organizational skills, customer service dedication, and the ability to manage multiple priorities effectively.

Responsibilities

• Manage day-to-day operations of the business office including payroll and employee benefits processing.
• Oversee accounts payable and accounts receivable, ensuring compliance with tax credit rules and regulations.
• Hire staff and conduct interviews, family counsel meetings, and address residents' concerns.
• Report to the Executive Director and maintain departmental budgets.
• Foster camaraderie among all departments and ensure effective communication with residents and families.
• Supervise the Concierge team, providing leadership and direction.
• Serve as a liaison between the community and HR or Accounting for various inquiries.
• Manage the reception area to ensure effective communication and high-quality customer service.
• Ensure compliance with state rules and regulations regarding personnel and financial matters.
• Participate in onboarding new hires and maintain physical and electronic files for regulatory compliance.

Requirements

• High school diploma required; Bachelor's degree or equivalent strongly preferred.
• At least 3 years of previous experience in assisted living business office management.
• Ability to read, write, and communicate effectively in English.
• Previous experience working with the elderly population is required.
• Strong organizational and planning skills in a fast-paced environment.
• Excellent time management skills and ability to multi-task.

Nice-to-haves

• Knowledge of Point Click Care and Quick Mar preferred but not required.

Benefits

• Health insurance
• Paid time off