Business Office Manager

$40,000 - $40,000/Yr

Village On The Park Steeplechase - Houston, TX

Full-time - Mid Level

Houston, TX

Nursing and Residential Care Facilities

About the position

The Business Office Manager at Village On the Park Steeplechase is responsible for overseeing all community accounting functions, including accounts payable, accounts receivable, and third-party billing. This role also serves as the primary contact for human resources functions and supervises the front desk/concierge staff, ensuring smooth operations and excellent service to residents and their families.

Responsibilities

• Oversee all business office functions including accounts payable, accounts receivable, and billing.
• Manage resident inquiries and provide immediate assistance to residents, families, and visitors.
• Document, prepare, and distribute resident statements accurately.
• Handle aging and past-due account collections and analysis, following company policies.
• Make recommendations to the Executive Director regarding write-offs.
• Assist in resolving customer financial disputes effectively.
• Supervise front desk/concierge staff, including hiring and scheduling.
• Assist hiring managers with the recruiting and hiring process.
• Ensure timely submission of biweekly payroll processing and act as primary backup for timecard processing.
• Schedule new hire orientation and lead assigned segments.
• Maintain on-site employee files in compliance with company and legal requirements.
• Track certifications and licenses for employees and ensure annual reports are processed.
• Order office supplies and manage office function requirements within budget.
• Participate in the Manager on Duty rotation and be a member of the community's emergency response team.

Requirements

• High school diploma or GED required; associate degree or above in accounting, finance, or human resources preferred.
• 1 year of prior supervisory experience required.
• 2-3 years of related experience preferred.
• Valid state driver's license and clear driving record.
• Proficient in Microsoft Excel and Word.
• Experience with resident billing software, Yardi preferred.
• Excellent communication and customer service skills.
• Ability to communicate effectively in English, both verbally and in writing.
• Willingness to undergo a routine background check including drug screen.

Nice-to-haves

• Experience in human resources functions.
• Knowledge of accounting principles and practices.

Benefits

• Comprehensive health, dental, and vision coverage with over 50% cost contribution from Cardinal Bay.
• 100% coverage of life insurance by Cardinal Bay.
• 3.5 weeks paid vacation for the first 5 years, increasing to 4.5 weeks thereafter.
• Exclusive discounts on auto, home, and pet insurance.
• Discounts on electronics, travel, apparel, home needs, entertainment, fitness, and childcare through Perks @ Work.
• Access to Employee Assistance Program for confidential counseling services.
• $300 referral bonus for full-time hires.
• Opportunities for advancement and cross-training at all 8 communities.
• 401(k) retirement savings plan with matching contributions.