Business Office Manager

HHHunt - Midlothian, VA

Full-time - Mid Level

Midlothian, VA

Nursing and Residential Care Facilities

About the position

The Business Office Manager at Spring Arbor Senior Living is a hands-on role responsible for overseeing all business operations within the community, including administration, accounting, and human resources. This position is integral to the leadership team, reporting directly to the Executive Director, and focuses on promoting an inclusive and communicative environment for team members, residents, and their families. The ideal candidate will possess strong organizational and critical-thinking skills, and will thrive in a dynamic, 24/7 environment serving senior residents.

Responsibilities

• Maintain and audit all financial records and accounts receivable software/records.
• Manage and minimize the community's accounts receivable.
• Prepare, review, and submit necessary documentation for resident move-ins, move-outs, transfers, and ancillary charges.
• Bill and audit monthly charges to residents/residents' families.
• Create and maintain confidential business files for residents in accordance with community policy and HIPAA guidelines.
• Review and code invoices for payment.
• Complete all bank transactions in a timely manner.
• Reconcile the community's corporate credit card monthly and track other expenses authorized by the community.
• Oversee petty cash and resident funds.
• Assist Executive Director with marketing strategies, including telephone and walk-in inquiries.
• Supervise receptionist pool.
• Serve as Human Resources liaison coordinating new hires, terminations, personnel changes, etc.
• Oversee the bi-weekly payroll process in collaboration with department heads to ensure accuracy.
• Assist with information gathering for employee performance and conduct issues, including employee conversations.
• Responsible for onsite workers' compensation claims process; including interaction with injured team members and corporate liaison to monitor medical treatment, work status, and other administrative areas.
• Create and maintain confidential team member files.
• Communicate and assist team members with enrollment in benefits when eligible.

Requirements

• Minimum of 3 years' experience in a similar role.
• Working knowledge of MS Office Suite, Accounting, and HRIS software; experience with Yardi is a plus.
• High School diploma or equivalent required, with some college preferred.
• Baseline knowledge of accounting, including business math principles.
• Baseline knowledge of HR principles, leadership, and supervisory practices, techniques, and methods.
• Ability to communicate clear and concise messages in verbal and written form with employees, residents, families, and customers.
• Demonstrated organizational skills and detail orientation, with the ability to manage interruptions.
• Valid driver's license and safe driving record.
• Experience using basic math skills and accounting principles in a work environment.

Benefits

• Dental insurance
• Disability insurance
• Health insurance
• Life insurance
• Tuition reimbursement
• Vision insurance