Business Office Representative Clerk - Blue Ridge Day Surgery Center

$33,280 - $45,760/Yr

UnitedHealth Group - Raleigh, NC

Full-time

Raleigh, NC

10,001+ employees

Insurance Carriers and Related Activities

About the position

SCA Health is seeking a dedicated and detail-oriented individual to join our team in a role that supports the facility through various business office functions. This position is crucial in ensuring the smooth operation of our surgery center, where you will be responsible for a range of tasks that include managing medical records, credentialing, admissions/intake, accounts payable, billing, collections, and insurance verification. You will play a key role in scheduling surgeries, handling calls from physician offices, and ensuring that all necessary paperwork is completed accurately and efficiently. In this role, you will be expected to schedule surgeries in our computer system, ensuring that all pertinent information is recorded. You will also be responsible for answering phone calls in a pleasant manner, addressing the needs of both physician offices and patients promptly. This includes taking messages, transferring calls to other departments, and performing pre-registration tasks to ensure that authorization is obtained from the physician's office prior to any scheduled surgery. You will maintain logs for canceled appointments and perform various clerical duties such as photocopying, mailing surveys, preparing patient charts, and managing faxes. Maintaining a clean and orderly surgery scheduling area is essential, as is the verification of all scheduled cases as soon as possible. You will also be responsible for contacting patients with financial responsibilities to inform them of the center's payment policies and available payment options. All insurance verifications and patient communications must be clearly documented in the patient's account to ensure accurate record-keeping and follow-up.

Responsibilities

• Provide support to the facility by performing specific or various business office functions as assigned.
• Schedule surgeries in the surgery template in the computer, along with pertinent information.
• Handle calls from physician's offices regarding scheduling patients at the surgery center.
• Answer phone calls in a pleasant manner and address physician offices and patient's needs expeditiously.
• Perform pre-registration and ensure authorization is obtained from the physician's office prior to surgery scheduled.
• Complete necessary paperwork for registration and generate information for surgical/special procedures using the computer system.
• Maintain a log for canceled appointments.
• Perform various clerical duties such as photocopying forms, reports, and patient information.
• Mail surveys, prepare patient charts, fax forms, and retrieve faxes as needed.
• Maintain a clean and orderly surgery scheduling area.
• Verify all scheduled cases as soon as possible.
• Contact patients with financial responsibilities and inform them of the center's payment policies and payment options.
• Document all insurance verification and patient calls clearly in the patient's account.

Requirements

• High school diploma or equivalent required; Associate degree or equivalent preferred.
• Minimum three years of experience in health care and minimum of one-year experience in surgery scheduling procedures preferred.
• Ability to work independently as well as function within a team.
• Basic knowledge of surgery scheduling, receptionist, and registration responsibilities.
• Ability to handle stress and work flexible hours as needed.

Benefits

• Competitive hourly wage ranging from USD $16.00 to USD $22.00 per hour.