Business Office Representative Clerk - CSC Wendover Campus

$37,440 - $49,920/Yr

UnitedHealth Group - Charlotte, NC

Full-time

Charlotte, NC

10,001+ employees

Insurance Carriers and Related Activities

About the position

The position involves providing essential support to the facility by performing various business office functions related to surgery scheduling and patient management. The role is crucial in ensuring smooth operations within the surgery center, including handling patient inquiries, managing medical records, and coordinating with physician offices.

Responsibilities

• Provide support to the facility by performing specific or various business office functions as assigned.
• Schedule surgeries in the surgery template in the computer, along with pertinent information.
• Handle calls from physician's offices regarding scheduling patients at the surgery center.
• Answer phone calls in a pleasant manner and address physician offices and patient's needs expeditiously.
• Perform pre-registration and ensure authorization is obtained from the physician's office prior to scheduled surgeries.
• Complete necessary paperwork for registration and generate information for surgical/special procedures using the computer system.
• Maintain a log for cancelled appointments.
• Perform various clerical duties such as photocopying forms, reports, and patient information, mailing surveys, preparing patient charts, faxing forms, and retrieving faxes as needed.
• Maintain a clean and orderly surgery scheduling area.
• Verify all scheduled cases as soon as possible.
• Contact patients with financial responsibilities immediately to inform them of the center's payment policies and offer payment options if necessary.
• Document all insurance verification and patient calls clearly in the patient's account.

Requirements

• High school diploma or equivalent required; Associate degree or equivalent preferred.
• Minimum three years of experience in health care and minimum of one-year experience in surgery scheduling procedures preferred.
• Ability to work independently as well as function within a team.
• Basic knowledge of surgery scheduling, receptionist, and registration responsibilities.
• Ability to handle stress and be flexible with hours.

Benefits

• Competitive hourly wage ranging from USD $18.00 to USD $24.00 per hour.