Business Office Representative Clerk - CSC Wendover Campus

$37,440 - $49,920/Yr

Surgical Care Affiliates - Charlotte, NC

Full-time

Charlotte, NC

10,001+ employees

Ambulatory Health Care Services

About the position

The Business Office Representative Clerk at SCA Health's Wendover Campus plays a crucial role in supporting the facility's operations by performing various business office functions. This position involves managing tasks related to medical records, scheduling surgeries, handling patient and physician communications, and ensuring proper documentation and billing processes. The role is integral to maintaining efficient operations within the healthcare environment, contributing to high-quality patient care and service delivery.

Responsibilities

• Provide support to the facility by performing specific or various business office functions as assigned.
• Schedule surgeries in the surgery template in the computer, along with pertinent information, and handle calls from physician's offices regarding scheduling patients at the surgery center.
• Answer phone calls in a pleasant manner and deal with physician offices and patients' needs expeditiously.
• Perform pre-registration and ensure that authorization is obtained from the physician's office prior to scheduled surgeries.
• Complete necessary paperwork for registration and use the computer system to generate information for surgical/special procedures.
• Maintain a log for cancelled appointments.
• Perform various clerical duties such as photocopying forms, reports, patient information, mailing surveys, preparing patient charts, faxing forms, and retrieving faxes as needed.
• Maintain a clean and orderly surgery scheduling area.
• Verify all scheduled cases as soon as possible.
• Contact patients with financial responsibilities immediately to inform them of the center's payment policies and offer payment options if necessary.
• Document all insurance verifications and patient calls clearly in the patient's account.

Requirements

• High school diploma or equivalent required; Associate degree or equivalent preferred.
• Minimum three years of experience in healthcare and minimum of one-year experience in surgery scheduling procedures preferred.
• Ability to work independently as well as function within a team.
• Basic knowledge of surgery scheduling, receptionist, and registration responsibilities.
• Ability to handle stress and be flexible with hours.