Business Office Representative Clerk - North Coast Surgery Center

$33,280 - $52,000/Yr

SCA Health - Oceanside, CA

Full-time

Oceanside, CA

10,001+ employees

About the position

The Business Office Representative Clerk at North Coast Surgery Center plays a crucial role in supporting the facility's operations by performing a variety of business office functions. This position is integral to ensuring that the surgery center runs smoothly and efficiently, contributing to the overall patient experience. The representative will be responsible for managing medical records, credentialing, admissions/intake, accounts payable, billing, collections, insurance verification, transaction posting, and maintaining clinical logs. The role requires a proactive approach to scheduling surgeries, handling calls from physician offices, and ensuring that all necessary authorizations are obtained prior to scheduled procedures. In addition to these responsibilities, the Business Office Representative Clerk will be tasked with answering phone calls in a pleasant and professional manner, addressing the needs of both physician offices and patients promptly. This includes taking messages, transferring calls to appropriate departments, and performing pre-registration tasks. The representative will also be responsible for completing necessary paperwork for patient registration and utilizing the computer system to generate information for surgical and special procedures. Maintaining a clean and orderly surgery scheduling area is essential, as is the verification of all scheduled cases as soon as possible. The successful candidate will also be responsible for contacting patients with financial responsibilities to inform them of the center's payment policies and available payment options. All insurance verifications and patient communications must be clearly documented in the patient's account to ensure accurate record-keeping and billing processes. This position requires a high level of organization, attention to detail, and the ability to manage multiple tasks in a fast-paced environment.

Responsibilities

• Provide support to the facility by performing specific or various business office functions as assigned.
• Manage medical records, credentialing, admissions/intake, accounts payable, billing, collections, and insurance verification.
• Schedule surgeries in the surgery template and handle calls from physician's offices regarding patient scheduling.
• Answer phone calls in a pleasant manner and address physician offices and patient needs expeditiously.
• Perform pre-registration and ensure authorization is obtained from the physician's office prior to scheduled surgeries.
• Complete necessary paperwork for registration and generate information for surgical/special procedures using the computer system.
• Maintain a log for cancelled appointments and perform various clerical duties such as photocopying, mailing surveys, and preparing patient charts.
• Maintain a clean and orderly surgery scheduling area and verify all scheduled cases as soon as possible.
• Contact patients with financial responsibilities to inform them of payment policies and options.
• Document all insurance verifications and patient calls clearly in the patient's account.

Requirements

• High school diploma or equivalent required; Associate degree or equivalent preferred.
• Minimum three years of experience in health care and at least one year of experience in surgery scheduling procedures preferred.
• Ability to work independently as well as function within a team.
• Basic knowledge of surgery scheduling, receptionist, and registration responsibilities.
• Ability to handle stress and be flexible with hours.