Business Office Representative Clerk - Premier Surgery Center

$35,360 - $43,680/Yr

Surgical Care Affiliates - Louisville, KY

Full-time

Louisville, KY

10,001+ employees

Ambulatory Health Care Services

About the position

The Business Office Representative Clerk at Premier Surgery Center plays a crucial role in supporting the facility's operations by performing various business office functions. This position is integral to ensuring that the surgical scheduling process runs smoothly and efficiently. The representative will be responsible for a range of tasks including managing medical records, credentialing, admissions/intake, accounts payable, billing, collections, insurance verification, transaction posting, and maintaining clinical logs. The role requires a proactive approach to handling calls from physician offices regarding patient scheduling and surgery-related inquiries, ensuring that all communications are handled in a pleasant and professional manner. In addition to scheduling surgeries in the computer system, the representative will also be responsible for pre-registration of patients, ensuring that all necessary authorizations are obtained from the physician's office prior to scheduled surgeries. This includes completing the required paperwork for registration and utilizing the computer system to generate information for surgical or special procedures. The representative will maintain a log for canceled appointments and perform various clerical duties such as photocopying forms, preparing patient charts, and managing incoming and outgoing faxes. It is essential for the representative to maintain a clean and orderly surgery scheduling area and to verify all scheduled cases promptly. Furthermore, the representative will be responsible for contacting patients with financial responsibilities to inform them of the center's payment policies and available payment options. All insurance verifications and patient communications must be clearly documented in the patient's account to ensure accurate record-keeping and billing processes. This position requires a high level of organization, attention to detail, and the ability to work both independently and as part of a team in a fast-paced healthcare environment.

Responsibilities

• Provide support to the facility by performing specific or various business office functions as assigned.
• Schedule surgeries in the surgery template in the computer, along with pertinent information and handle calls from physician's office regarding scheduling patients at the surgery center.
• Answer phone calls in a pleasant manner and deal with physician offices and patient's needs expeditiously.
• Perform pre-registration and ensure that authorization is obtained from the physician's office prior to scheduled surgeries.
• Complete necessary paperwork for registration and use the computer system to generate information for surgical/special procedures.
• Maintain a log for canceled appointments.
• Perform various clerical duties such as photocopying forms, reports, patient information, mailing surveys, preparing patient charts, faxing forms, and retrieving faxes as needed.
• Maintain a clean and orderly surgery scheduling area.
• Verify all scheduled cases as soon as possible.
• Contact patients with financial responsibilities immediately and inform them of the center's payment policies and offer payment options if necessary.
• Document all insurance verification and patient calls clearly in the patient's account.

Requirements

• High school diploma or equivalent required; Associate degree or equivalent preferred.
• Minimum three years of experience in health care and minimum of one-year experience in surgery scheduling procedures preferred.
• Ability to work independently as well as function within a team.
• Basic knowledge of surgery scheduling, receptionist, and registration responsibilities.
• Ability to handle stress and be flexible with hours.

Benefits

• Competitive hourly wage ranging from USD $17.00 to USD $21.00 per hour.
• Opportunities for career growth within a large organization.