Business Office Representative Clerk - Raritan Valley Surgery Center

$33,280 - $49,920/Yr

Surgical Care Affiliates - Franklin Township, NJ

Full-time

Franklin Township, NJ

10,001+ employees

Ambulatory Health Care Services

About the position

The Business Office Representative Clerk at Raritan Valley Surgery Center plays a crucial role in supporting the facility's operations by performing various business office functions. This position is integral to ensuring that the surgery center runs smoothly and efficiently, contributing to the overall patient experience. The representative will be responsible for a range of tasks including managing medical records, credentialing, admissions/intake, accounts payable, billing, collections, and insurance verification. The role requires a proactive approach to scheduling surgeries, handling calls from physician offices, and ensuring that all necessary authorizations are obtained prior to procedures. In addition to scheduling surgeries, the representative will be tasked with answering phone calls in a professional and pleasant manner, addressing the needs of both physician offices and patients. This includes taking messages, transferring calls to appropriate departments, and maintaining a log of cancelled appointments. The representative will also perform various clerical duties such as photocopying, mailing surveys, preparing patient charts, and managing faxes. It is essential for the representative to maintain a clean and orderly surgery scheduling area and to verify all scheduled cases promptly. Furthermore, the representative will be responsible for contacting patients with financial responsibilities, informing them of the center's payment policies, and offering payment options when necessary. Accurate documentation of all insurance verifications and patient calls in the patient's account is also a critical aspect of this role. The successful candidate will need to demonstrate the ability to work independently while also being a collaborative team member, managing stress effectively, and being flexible with work hours to cover various shifts as needed.

Responsibilities

• Provide support to the facility by performing specific or various business office functions as assigned.
• Schedule surgeries in the surgery template in the computer, along with pertinent information and handle calls from physician's office regarding scheduling patients at the surgery center.
• Answer phone calls in a pleasant manner and deal with physician offices and patient's needs expeditiously.
• Perform pre-registration and ensure that authorization is obtained from the physician's office prior to scheduled surgeries.
• Complete necessary paperwork for registration and use the computer system to generate information for surgical/special procedures.
• Maintain a log for cancelled appointments.
• Perform various clerical duties such as photocopying forms, reports, patient information, mailing surveys, preparing patient charts, faxing forms, and retrieving faxes as needed.
• Maintain a clean and orderly surgery scheduling area.
• Verify all scheduled cases as soon as possible.
• Contact patients with financial responsibilities immediately and inform them of the center's payment policies and offer payment options if necessary.
• Document all insurance verification and patient calls clearly in the patient's account.

Requirements

• High school diploma or equivalent required; Associate degree or equivalent preferred.
• Minimum three years of experience in health care and minimum of one-year experience in surgery scheduling procedures preferred.
• Ability to work independently as well as function within a team.
• Basic knowledge of surgery scheduling, receptionist, and registration responsibilities.
• Ability to handle stress and be flexible with hours.