World Compliance
posted 4 months ago
As a Business Operations Analyst at LexisNexis Risk Solutions, you will play a crucial role in enhancing our operational efficiency through three primary functions: Customer Services, Database Management, and Team/Project Management. In the Customer Services domain, you will be responsible for providing expert resolutions to inquiries related to content and policies from sales, clients, and various departments concerning our database. It is important to note that this role does not involve technical support or frontline assistance; rather, you will leverage your expertise in our database to address complex queries effectively. In the area of Database Management, your responsibilities will include performing analytics and maintenance of the database. You will utilize tools such as SQL, Tableau, Python, and MS Office, along with basic Google searches, to identify gaps, discrepancies, and potential enhancements. This proactive approach will ensure that our database remains relevant and comprehensive, meeting the evolving needs of our organization. The Team/Project Management aspect of your role will involve supervising offshore research centers located in eight offices across seven countries and four continents. You will monitor production and productivity, clarify policies and standards, and coordinate projects and meetings. Your leadership will be essential in optimizing the operations of these offices and the tools they utilize, ensuring that our teams are aligned and working efficiently towards common goals.