Business/Operations Analyst III

$104,000 - $104,000/Yr

Spectraforce Technologies - Houston, TX

posted 5 months ago

Full-time - Mid Level
Houston, TX
Administrative and Support Services

About the position

The Business/Operations Analyst III position is a remote role focused on supporting the Integrations Operations team, which is responsible for building and scaling operations for critical new product launches, particularly in the realm of safety in the Metaverse. This role is ideal for a data-driven individual with project management experience who is passionate about solving issues and advocating for the client community. The successful candidate will be tasked with delivering both qualitative and quantitative insights into operations, providing recommendations to enhance the overall community experience, and pushing operational capabilities to new heights. In this role, the analyst will utilize strong project management skills to dive deep into data analysis, understanding the underlying reasons for operational trends and influencing decisions that align with product and integrity goals. The position requires a proactive approach to identifying areas for improvement through root cause analysis (RCA) and the management of a metric monitoring system. The analyst will also be responsible for reporting project statuses, risks, and needs to stakeholders, ensuring that project timelines are met and that new product launches are supported effectively. The ideal candidate will thrive in a fast-paced environment, demonstrating excellent time management and communication skills. They will be adept at storytelling through data, making complex information accessible to both technical and non-technical audiences. This role is critical in fostering a safe culture in virtual reality and requires a blend of analytical prowess and project management expertise.

Responsibilities

  • Improve operations by conducting root cause analyses (RCAs) and identifying areas of opportunity.
  • Manage and grow a metric monitoring system to track operational performance.
  • Report project status, risks, and needs to stakeholders on a regular basis.
  • Manage the completion and progress of project timelines to ensure deadlines are met.
  • Support new product launches by configuring workflows and testing new features.
  • Triage escalations and drive them to completion effectively.
  • Analyze data by building basic SQL queries and creating pivot tables.
  • Run system audits and quality tests to ensure operational integrity.

Requirements

  • 5-7 years of project management experience in operations.
  • Strong proficiency in data tools and data analysis methodologies.
  • Medium+ proficiency with SQL and advanced Excel skills.
  • Experience in data visualization, including the use of pivot tables.
  • Ability to communicate insights effectively to both technical and non-technical audiences.
  • Proven ability to leverage data to provide actionable recommendations for operational improvements.

Nice-to-haves

  • Prior experience with QA testing and systems improvement.
  • Experience thriving in a cross-functional setting.
  • Experience manipulating or building dashboards and using data visualization tools like Tableau.

Benefits

  • ACA compliant health benefits
  • Dental insurance
  • Vision insurance
  • Accident insurance
  • Critical illness insurance
  • Voluntary life insurance
  • Hospital indemnity insurance
  • Commuter benefits
  • 401K plan with matching
  • Referral bonus program
  • Paid sick leave when required by law
  • Unpaid leave options
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