Business Operations Analyst Lead - Data Analytics

$109,130 - $208,580/Yr

USAA - Phoenix, AZ

Full-time - Mid Level

Phoenix, AZ

10,001+ employees

Credit Intermediation and Related Activities

About the position

The Business Operations Analyst Lead - Data Analytics at USAA plays a crucial role in supporting decision-making for various Lines of Business and internal leaders through insightful analysis and reporting. This position focuses on managing risks associated with business activities, ensuring compliance with policies, and delivering key insights that drive business value across the Member's Lifecycle. The role requires collaboration with stakeholders to enhance reporting efficiency and effectiveness, while also mentoring junior analysts in the data and analytics community.

Responsibilities

• Identifies and manages existing and emerging risks stemming from business activities.
• Ensures risks associated with business activities are effectively identified, measured, monitored, and controlled.
• Acts as a trusted consultant to the business and IT to identify solutions for complex projects through data reporting and analytics.
• Accountable for managing the compilation, analysis, and reporting of data; delivers key insights and recommendations on data trends.
• Maintains best practices as a technical subject matter expert in consulting and advising business partners on analytics solutions.
• Identifies and pursues opportunities to utilize advanced data delivery techniques to resolve business issues.
• Proactively interacts with key stakeholders to enhance reporting needs efficiency and effectiveness.
• Drives and influences stakeholders on approaches and solutions for data reporting and analytics deliverables.
• Applies expertise of information systems and data infrastructure to provide guidance to internal clients.
• Effectively communicates recommendations to all levels of management and influences strategic direction.
• Stays abreast of industry knowledge regarding Enterprise Standards for Business Intelligence and shares best practices.
• Develops tailored presentation materials and presents complex analytics solutions in common business terminology.
• Mentors and provides guidance to junior analysts to enhance their technical acumen in data and analytics.
• Maintains knowledge of emerging technologies and their application toward business solutions.

Requirements

• Bachelor's degree in Science, Technology, Engineering or Mathematics (STEM) or related degree discipline; OR 4 years of related experience may be substituted in lieu of degree.
• 8 years of reporting and/or data management experience with accountability for complex tasks and/or projects leveraging applicable tools and languages (e.g., SQL, Python, GGplot, Tableau) OR an advanced degree in STEM with 6 years of experience.
• Demonstrated knowledge of the function/discipline through application of knowledge, skills, abilities, and technologies towards work products.
• Proven experience with data mining, complex data manipulation, and identifying key insights to translate into business solutions.
• Strong interpersonal and communication skills to deliver information effectively and influence all levels of management.
• Comprehensive knowledge of applicable compliance and regulatory data requirements.

Nice-to-haves

• Proven experience presenting and gaining buy-in of recommendations with Senior Executives.
• 4+ years' experience with data analysis for a Data and analytics portfolio in a financial or planning environment.
• Understanding of data analysis, forecasting, and reporting methodologies.
• Knowledge of project management tools and strategies.
• Experience working with business data-oriented teams.
• Analytical, detail-oriented, and strong critical thinking skills.

Benefits

• Comprehensive medical, dental, and vision plans
• 401(k)
• Pension
• Life insurance
• Parental benefits
• Adoption assistance
• Paid time off program with paid holidays plus 16 paid volunteer hours
• Various wellness programs
• Career path planning and continuing education assistance.