Business Operations Analyst - Mid Level

$81,770 - $147,190/Yr

USAA - San Antonio, TX

Full-time - Mid Level

San Antonio, TX

Credit Intermediation and Related Activities

About the position

The Business Operations Analyst - Mid Level at USAA plays a crucial role in enhancing data quality and processing efficiency within the Member & Master Data Organization. This position involves leading diverse teams to improve critical member profile information and retire technical debt while engaging with senior leadership and facilitating discussions to explore solutions. The analyst will consult with business units to define opportunities and provide insights to inform decisions, ultimately driving significant operational improvements.

Responsibilities

• Partner with the business and Information Technology to meet the needs for COSA data reporting, analytics, and project deliverables.
• Perform advanced compilation, analysis, and reporting of COSA data; deliver key insights and recommendations on data trends to inform decisions.
• Apply intermediate subject matter technical knowledge in consulting and advising business partners on ad hoc or undefined matters related to business analytics and decision support solutions.
• Identify and pursue opportunities to utilize data delivery and business solutions techniques to optimize their contribution to resolving business issues.
• Interact fluidly across key stakeholders to deliver and increase efficiency and effectiveness of the reporting needs.
• Apply knowledge of information systems and data infrastructure to provide business and technical guidance to internal clients and share insights with the team.
• Maintain an understanding of business processes, supporting data, applications, and strategic direction.
• Act as a liaison between business/enterprise processes and the analytics team to improve delivery, value, and integration of analytics into business/enterprise processes.
• Partner with the technology group to define business requirements, perform user acceptance testing, and implement changes.
• Assist peer analysts on technical problems.
• Ensure risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures.

Requirements

• Bachelor's degree in Science, Technology, Engineering or Mathematics (STEM) or related degree discipline; OR 4 years of related experience may be substituted in lieu of degree.
• 4 years of reporting and/or data management experience with accountability for complex tasks and/or projects leveraging applicable tools and languages (e.g., SQL, Python, GGplot, Tableau) OR an Advanced degree in STEM with 2 years of relevant experience.
• Demonstrated application of knowledge, skills, abilities, and technologies towards work products (e.g., Querying, Data Wrangling, Report Development, Requirements Gathering).
• Demonstrated business acumen in business operations, industry practices, and emerging trends.
• Strong interpersonal and communication skills to deliver information effectively to all levels of management.
• Proven experience collaborating with various project teams including business and Information Technology.
• Knowledge of applicable compliance and regulatory data requirements and ability to develop, document, and maintain policy/procedures in adherence to these requirements.

Nice-to-haves

• Excellent written and verbal communication skills including experience with executive management committee and customer/regulatory interactions.
• Strong ability to build and maintain cross-functional relationships with enterprise partners, product management, technology, operations, legal, risk, and compliance teams.
• 2-3 years of advanced technical database platforms and ETL processes.
• US military experience through military service or as a military spouse/domestic partner.

Benefits

• Comprehensive medical, dental, and vision plans
• 401(k)
• Pension
• Life insurance
• Parental benefits
• Adoption assistance
• Paid time off program with paid holidays plus 16 paid volunteer hours
• Various wellness programs
• Career path planning and continuing education assistance for professional goals.