Business Operations Analyst (Pricing/Discounting) - 1434588

About the position

The Central Operations Team at Cisco is responsible for streamlining pricing and discounting through automation to ensure data accuracy and consistency. By collaborating with Operations, Finance, Sales, Compliance, and IT, the team enhances policies, processes, and tools to simplify the buying experience for partners, customers, and sales. The mission is to deliver seamless commerce operations for Cisco's customers, partners, sellers, and renewal managers across all offerings, driven by a culture of talent and teamwork.

Responsibilities

• Support and operationalize strategic initiatives for Cisco's Partner Sales Development teams by collaborating with Partner Incentive Owners on high-revenue incentive offers.
• Translate sales business strategies into data requirements to ensure accurate partner discounts on Cisco's commerce platform.
• Serve as the point of contact for managing and resolving offer setup issues.
• Analyze and improve business processes to enhance productivity and performance.
• Translate complex business strategies into clear data requirements and actionable insights.
• Lead and participate in cross-functional projects to implement new offers and operational improvements.
• Identify inefficiencies and develop strategies to optimize workflows.
• Collaborate with Sales, Finance, and IT to provide data-driven recommendations.
• Document business processes and deliver training on new tools and procedures.

Requirements

• 5+ years of relevant business analysis experience within the IT industry, including tasks such as data analysis, requirement gathering, and process improvement.
• Experience leading data analysis and audit projects with large data sets, utilizing advanced Excel skills (macros, pivots, formulas, data slicing) to identify trends and insights, resulting in actionable business strategies.
• Demonstrate the ability to analyze data from four or more sources to identify root causes, evaluate solutions, and successfully present findings to multi-functional teams, achieving consensus on a strategic path forward.
• Proven proficiency in process and change management, proven by leading two change initiatives achieving 100% user adoption and over 10% improvement in process efficiency.

Nice-to-haves

• Effective verbal and written communication skills, bold, assertive and possess a sense of ownership of work you're leading.
• Work independently as well as in a multi-functional team environment and responsive and timely in delivering on commitments.
• Highly organized with strong analytical and problem solving skills, and high level of accuracy and attention to detail in all aspects of work.

Benefits

• Quality medical, dental and vision insurance.
• 401(k) plan with a Cisco matching contribution.
• Short and long-term disability coverage.
• Basic life insurance.
• Numerous wellbeing offerings.
• Up to twelve paid holidays per calendar year, including one floating holiday.
• Vacation time off accrued at a rate of 4.92 hours per pay period for non-exempt employees.
• Flexible Vacation Time Off policy for exempt employees.
• Sick time off provided on hire date and annually.
• Paid time away to deal with critical or emergency issues.
• Additional paid time to volunteer and give back to the community.