USAA - San Antonio, TX
posted 7 months ago
At USAA, we are on a mission to facilitate the financial security of millions of U.S. military members and their families. We are seeking a highly skilled Business Operations Analyst Senior to lead our data modernization and processing efficiency efforts within the Member & Master Data Organization. This senior-level role is pivotal in enhancing data quality for critical member profile information, including addresses, social security numbers, phone numbers, emails, and other relevant data. The successful candidate will work to retire technical debt and improve system efficiencies, engaging with senior leadership and excelling in customer communications to facilitate robust discussions that explore multiple solution pathways. As a Business Operations Analyst Senior, you will be part of a community with unique requirements established to maintain consistent application, usage, and reporting structure. You will consult with the business to understand and define opportunities, recommending solutions by analyzing data and providing key insights to inform decisions. Your role will involve providing subject matter expertise on all matters of business analytical or operational data needs, working closely with enterprise and business process owners to integrate data analytics into business processes to improve overall performance. This position requires a proactive leader who is adept at navigating complex challenges and driving significant operational improvements. You will partner and collaborate with both business and Information Technology teams to meet the needs for COSA data reporting, analytics, and complex project deliverables. Your responsibilities will include performing complex compilation, analysis, and reporting of COSA data, delivering key insights and recommendations on data trends to inform leaders and drive decisions. You will also apply advanced subject matter technical knowledge in consulting and advising business partners on ad hoc or undefined matters related to business analytics and decision support solutions.