Business Operations Analyst Senior

$99,160 - $178,480/Yr

USAA - San Antonio, TX

Full-time - Mid Level

San Antonio, TX

10,001+ employees

Credit Intermediation and Related Activities

About the position

At USAA, we are on a mission to facilitate the financial security of millions of U.S. military members and their families. We are seeking a highly skilled Business Operations Analyst Senior to lead our data modernization and processing efficiency efforts within the Member & Master Data Organization. This senior-level role is pivotal in enhancing data quality for critical member profile information, including addresses, social security numbers, phone numbers, emails, and other relevant data. The successful candidate will work to retire technical debt and improve system efficiencies, engaging with senior leadership and excelling in customer communications to facilitate robust discussions that explore multiple solution pathways. As a Business Operations Analyst Senior, you will be part of a community with unique requirements established to maintain consistent application, usage, and reporting structure. You will consult with the business to understand and define opportunities, recommending solutions by analyzing data and providing key insights to inform decisions. Your role will involve providing subject matter expertise on all matters of business analytical or operational data needs, working closely with enterprise and business process owners to integrate data analytics into business processes to improve overall performance. This position requires a proactive leader who is adept at navigating complex challenges and driving significant operational improvements. You will partner and collaborate with both business and Information Technology teams to meet the needs for COSA data reporting, analytics, and complex project deliverables. Your responsibilities will include performing complex compilation, analysis, and reporting of COSA data, delivering key insights and recommendations on data trends to inform leaders and drive decisions. You will also apply advanced subject matter technical knowledge in consulting and advising business partners on ad hoc or undefined matters related to business analytics and decision support solutions.

Responsibilities

• Partner and collaborate with the business and Information Technology to meet the needs for COSA data reporting, analytics, and complex project deliverables.
• Perform complex compilation, analysis, and reporting of COSA data; deliver key insights and recommendations on data trends to inform leaders and drive decisions.
• Apply advanced subject matter technical knowledge in consulting and advising business partners on ad hoc or undefined matters related to business analytics and decision support solutions.
• Identify and pursue opportunities to utilize advanced data delivery and business solutions techniques to optimize their contribution to resolving business issues.
• Proactively and fluidly interact across key stakeholders to deliver and increase efficiency and effectiveness of the reporting needs.
• Influence key stakeholders on approaches and solutions for data reporting, analytics, and complex project deliverables.
• Apply intermediate knowledge of information systems and data infrastructure to provide business and technical guidance to internal clients.
• Maintain a strong understanding of business processes, supporting data and applications, and strategic direction.
• Proactively communicate between business/enterprise processes and analytics team to improve delivery, value, and integration of analytics into business/enterprise processes.
• Partner with technology group to define business requirements, perform user acceptance testing, and implement changes.
• Provide guidance to junior analysts to further technical acumen with data & analytics community.
• Ensure risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures.

Requirements

• Bachelor's degree in Science, Technology, Engineering or Mathematics (STEM) or related degree discipline is required; OR 4 years of related experience may be substituted in lieu of degree.
• 6 years of reporting and/or data management experience with accountability for complex tasks and/or projects leveraging applicable tools and languages (Example: SQL, Python, GGplot, Tableau) OR Advanced degree in STEM or related discipline with 4 years of reporting and/or data management experience.
• Demonstrated knowledge of the function/discipline through application of knowledge, skills, abilities, and technologies towards work products (Example: Querying, Data Wrangling, Report Development, Requirements Gathering).
• Demonstrated business acumen in the areas of business operations, industry practices, and emerging trends required.
• Strong interpersonal and communication skills to deliver information effectively to all levels of management.
• Knowledge of applicable compliance and regulatory data requirements and ability to develop, document, and maintain policy/procedures in adherence to these requirements.

Nice-to-haves

• Excellent written and verbal communication skills including experience with executive management committee and customer/regulatory with a keen sense of attention to detail.
• Strong ability to build and maintain cross-functional relationships (e.g. with enterprise partners, product management, technology, operations, legal, risk and compliance teams).
• 2-3 years of advanced technical database platforms and ETL processes.
• US military experience through military service or a military spouse/domestic partner.

Benefits

• Comprehensive medical, dental and vision plans
• 401(k)
• Pension
• Life insurance
• Parental benefits
• Adoption assistance
• Paid time off program with paid holidays plus 16 paid volunteer hours
• Various wellness programs
• Career path planning and continuing education assistance.