Business Operations Analyst

$72,000 - $80,000/Yr

AARP - Washington, DC

Full-time - Mid Level

Remote - Washington, DC

Social Assistance

About the position

AARP is the nation's largest nonprofit, nonpartisan organization dedicated to empowering people 50 and older to choose how they live as they age. With a nationwide presence, AARP strengthens communities and advocates for what matters most to the more than 100 million Americans 50-plus and their families: health security, financial stability, and personal fulfillment. AARP also produces the nation's largest circulation publications: AARP The Magazine and AARP Bulletin. The Business Operations Analyst within Research Operations at AARP Research is a crucial role responsible for ensuring the smooth and efficient functioning of financial and operational systems. This includes financial analysis and reporting, budget tracking, and contract review and processing. The ideal candidate for this position will have a proven track record in financial analysis and procurement, meticulous attention to detail, and a strong drive for process improvement. Proficiency in Microsoft Excel is a must, and expertise in Power BI, Tableau, R, and/or Python is a definite plus. In addition to technical skills, the successful candidate should possess the ability to translate business needs into technology-driven solutions and effectively communicate and operationalize these solutions to non-technical stakeholders. Strong organizational and time management skills, a commitment to professionalism, and the ability to independently achieve results are essential qualities for this role.

Responsibilities

• Provides administrative-level support to internal clients on a variety of group- or organization-wide projects, programs, processes, and business initiatives.
• Liaises with other teams in order to execute on tasks.
• Serves as central point of contact for all business processes across the department, managing support activities as needed.
• Supports the business and financial operations processes for internal clients, including but not limited to the procure to pay processes and documentation, the tracking of invoices and payment processes, the preparation and/or tracking of budgets and reports, and the preparation and/or tracking of lobbying information.
• Provides excellent customer assistance. Researches, resolves, identifies and/or clarifies issues for internal/external customers.
• Uses programs and databases to track responses and identifies issues and recommends process improvements.
• Analyzes current business processes and develops, tests, and implements improvement initiatives and documents.
• Maintains/provides accurate documentation and acts as an expert on organization policies and procedures.
• Coordinates records management and documents adherence to policies and compliance requirements.
• Conducts research, analyzes data, and develops, manages, and distributes ad-hoc and scheduled reports.
• Coordinates financial, procurement, and contract management activities for departmental projects.
• Manages a variety of financial functions such as invoice coding and approval and expense reconciliation.
• Facilitates the coordination of project management, metrics, and operations across the departments in close collaboration with team members and department leads.

Requirements

• Possess a Bachelor's degree in Business Operations/Administration, Finance/Accounting, Operations Management, or Business Analytics, or a related field with at least 4 years of relevant experience.
• Excel expert with advanced knowledge of Excel's built-in functions, proficient in creating complex formulas for diverse calculations, automating processes, and manipulating data.
• Demonstrated expertise in finance and accounting, including a comprehensive understanding of financial principles, practices, and regulations.
• Proven ability to manage budgets, develop financial forecasts, interpret and analyze financial statements, and generate detailed and accurate financial reports for stakeholders.
• Meticulous attention to detail, consistently observing, reviewing, and scrutinizing all aspects of products, tasks, projects, or processes, regardless of their perceived significance, to identify and rectify errors, inconsistencies, and opportunities for improvement.
• Strong analytical and critical thinking abilities, enabling the successful navigation of complex problems and informed decision-making based on data and logical reasoning.

Nice-to-haves

• Expertise in Power BI, Tableau, R, and/or Python.

Benefits

• 401(k)
• 100% company-funded pension plan
• Health, dental, and vision plans
• Life insurance
• Paid time off including company and individual holidays, vacation, sick, caregiving, and parental leave
• Performance-based and peer-based recognition
• Tuition reimbursement