Business Operations Analyst

System One - Memphis, TN

Full-time - Entry Level

Memphis, TN

Administrative and Support Services

About the position

The Business Operations Analyst position at System One in Memphis, Tennessee, is a critical role that focuses on project management and data analysis within the IT operations sector. This position is designed for individuals who are adept at collecting, analyzing, and interpreting data to drive project success and improve operational efficiency. The role requires a strong understanding of project management principles, including methodologies such as Agile, Scrum, and Waterfall, to effectively track project progress and ensure tasks are completed on time. The analyst will work closely with various stakeholders to align IT activities with business objectives, ensuring that all initiatives contribute to the overall goals of the organization. In this hybrid role, the analyst will be expected to work onsite at least two days a week, making it essential for candidates to be local to the Memphis area. The position is initially set for a duration of six months, with the possibility of extension up to a total of twelve months. The successful candidate will utilize advanced data analysis tools, including Excel and PowerBI, to create comprehensive reports and dashboards that visually represent key performance metrics. This will involve a high level of attention to detail to ensure data integrity and accuracy in reporting. Moreover, the analyst will be responsible for employing critical thinking skills to analyze complex data sets, identify trends, and provide actionable recommendations. Excellent verbal and written communication skills are essential, as the role involves presenting findings and insights to various stakeholders. The Business Operations Analyst will play a pivotal role in enhancing the efficiency and effectiveness of IT operations, ultimately contributing to the success of System One and its clients.

Responsibilities

• Collect, analyze, and interpret data to support project management and operational efficiency.
• Utilize project management methodologies (Agile, Scrum, Waterfall) to track project progress and drive tasks to completion.
• Create comprehensive and visually appealing reports and dashboards using tools such as PowerPoint, Excel, and PowerBI.
• Employ critical thinking skills to analyze complex data and identify trends, patterns, and insights.
• Ensure high levels of accuracy and attention to detail in data analysis and report generation.
• Align IT activities with business objectives and goals by understanding key business metrics.
• Communicate findings and recommendations effectively to stakeholders.

Requirements

• Proficient in data collection, analysis, and interpretation.
• Advanced skills in using data analysis tools such as Excel and PowerBI.
• Strong understanding of project management principles and methodologies.
• Experience in tracking project progress and driving tasks to completion.
• Familiarity with IT operations, systems, and infrastructure.
• Ability to create comprehensive reports and dashboards.
• Strong problem-solving skills with the ability to analyze complex data.
• High level of accuracy and attention to detail in data analysis.
• Understanding of key business metrics and their relation to IT performance.
• Excellent verbal and written communication skills.

Nice-to-haves

• Experience with IT key performance metrics (lagging and leading indicators).
• Familiarity with report generation tools and techniques.

Benefits

• Health and welfare benefits coverage options including medical, dental, and vision insurance.
• Spending accounts for healthcare expenses.
• Life insurance and voluntary plans.
• Participation in a 401(k) plan.