Business Operations Analyst

Zelis - Jefferson City, MO

Full-time

Remote - Jefferson City, MO

About the position

The Business Operations Analyst will play a critical role in driving operational excellence and strategic initiatives within the team. This role requires a blend of strategic thinking, operational expertise, and leadership skills to support the Chief Operating Officer (COO) of Payments' Service Operations in executing the team's vision and goals. The analyst will collaborate with Payments and Service Operations senior leadership to oversee the development and implementation of the strategic roadmap for the Payments Service Operations team. This includes leading and overseeing key projects at the direction of the Service Operations leadership, ensuring timely delivery and alignment with strategic objectives. The analyst will also drive additional initiatives to enhance operational efficiency, improve service delivery, and optimize processes within the operations. In addition to project management, the Business Operations Analyst will serve as a key point of contact for the COO and Service Operations leadership team to internal stakeholders, facilitating clear and effective communication across the organization. The analyst will assist the COO in daily operations, decision-making, and execution of strategic plans, meetings, agendas, etc. Continuous validation and monitoring of key performance indicators (KPIs) will be essential to track the team's progress and success, providing regular reports and cross-functional insights to leadership. Building and maintaining strong relationships with key stakeholders throughout Payments will ensure alignment and collaboration across the organization. The analyst will also act as a point of escalation for critical issues, providing strategic solutions and ensuring swift resolution for service delivery.

Responsibilities

• Collaborate with Payments and Service Operations senior leadership to oversee the development and implementation of the strategic roadmap for the Payments Service Operations team.
• Lead and oversee key projects at the direction of the Service Operations leadership ensuring timely delivery and alignment with strategic objectives.
• Drive additional initiatives to enhance operational efficiency, improve service delivery, and optimize processes within the operations.
• Serve as a key point of contact for the COO & Service Operations leadership team to internal stakeholders, facilitating clear and effective communication across the organization.
• Assist the COO in daily operations, decision-making, and execution of strategic plans, meetings, agendas, etc.
• Continuously validate and monitor key performance indicators (KPIs) to track the team's progress and success, providing regular reports and cross-functional insights to leadership.
• Build and maintain strong relationships with key stakeholders throughout Payments, ensuring alignment and collaboration across the organization.
• Act as a point of escalation for critical issues, providing strategic solutions and ensuring swift resolution for service delivery.

Requirements

• At least 5+ years' experience in Operations and/or managing technical projects.
• Broad business experience driving execution and adoption of key strategic programs across large teams.
• Ability to think and act creatively, championing and promoting new ideas that contribute to the aims of the organization and the department.
• Strong understanding of data governance, analytics methodologies, and AI technologies.
• Exceptional project management skills, with a demonstrated track record of successfully leading and executing complex cross-functional initiatives.
• Ability to work in a flexible manner in line with the organization's corporate objectives and role and to be willing to undertake other duties as reasonably requested.
• Excellent interpersonal, communication, and presentation skills, with the ability to engage and influence stakeholders at all levels.
• Strategic thinking and problem-solving abilities, with a focus on driving results and continuous improvement.

Nice-to-haves

• Bachelor's Degree in Data Science, Computer Science, Business Administration, or a related field.
• CAPM or PMP certification.
• 1-2 years of work experience at a top strategy consulting firm.
• Experience in change management and organizational transformation is a plus.
• Proficiency in relevant software and analytics tools.