Business Operations Analyst

$72,000 - $80,000/Yr

AARP - Washington, DC

posted 16 days ago

Full-time - Mid Level
Remote - Washington, DC
Social Assistance

About the position

The Business Operations Analyst at AARP plays a crucial role in managing departmental projects, particularly focusing on technology roll-outs and improving inefficient processes. This position involves administering event management platforms, providing end-user support, and ensuring effective communication across various teams to enhance business operations for internal clients.

Responsibilities

  • Provides administrative-level support to internal clients on a variety of group- or organization-wide projects, programs, processes, and business initiatives.
  • Liaises with other teams in order to execute on tasks.
  • Serves as central point of contact for all business processes across the department, managing support activities as needed.
  • Supports the business and financial operations processes for internal clients, including but not limited to the procure to pay processes and documentation.
  • Tracks invoices and payment processes, prepares and/or tracks budgets and reports, and prepares and/or tracks lobbying information.
  • Provides excellent customer assistance and resolves issues for internal/external customers.
  • Uses programs and databases to track responses and identifies issues and recommends process improvements.
  • Analyzes current business processes and develops, tests, and implements improvement initiatives and documents.
  • Maintains/provides accurate documentation and acts as an expert on organization policies and procedures.
  • Coordinates records management and documents adherence to policies and compliance requirements.
  • Conducts research, analyzes data, and develops, manages, and distributes ad-hoc and scheduled reports.
  • Coordinates financial, procurement, and contract management activities for departmental projects.
  • Manages a variety of financial functions such as invoice coding and approval and expense reconciliation.
  • Facilitates the coordination of project management, metrics, and operations across the departments in close collaboration with team members and department leads.

Requirements

  • Completion of Associates degree required; Bachelor's degree preferred.
  • Minimum of 3 years relevant experience.
  • Demonstrated effective customer service, problem solving, and communication skills.
  • Experience with event management systems such as Cvent preferred.

Nice-to-haves

  • Experience with event management systems such as Cvent preferred.

Benefits

  • Paid holidays
  • Health insurance
  • Dental insurance
  • 401(k)
  • Tuition reimbursement
  • Paid time off
  • Parental leave
  • Vision insurance
  • Life insurance
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