Business Operations Analyst

$72,000 - $80,000/Yr

AARP - Washington, DC

Full-time - Mid Level

Remote - Washington, DC

Social Assistance

About the position

The Business Operations Analyst at AARP plays a crucial role in managing departmental projects, particularly focusing on technology roll-outs and improving inefficient processes. This position involves administering event management platforms, providing end-user support, and ensuring effective communication across various teams to enhance business operations for internal clients.

Responsibilities

• Provides administrative-level support to internal clients on a variety of group- or organization-wide projects, programs, processes, and business initiatives.
• Liaises with other teams in order to execute on tasks.
• Serves as central point of contact for all business processes across the department, managing support activities as needed.
• Supports the business and financial operations processes for internal clients, including but not limited to the procure to pay processes and documentation.
• Tracks invoices and payment processes, prepares and/or tracks budgets and reports, and prepares and/or tracks lobbying information.
• Provides excellent customer assistance and resolves issues for internal/external customers.
• Uses programs and databases to track responses and identifies issues and recommends process improvements.
• Analyzes current business processes and develops, tests, and implements improvement initiatives and documents.
• Maintains/provides accurate documentation and acts as an expert on organization policies and procedures.
• Coordinates records management and documents adherence to policies and compliance requirements.
• Conducts research, analyzes data, and develops, manages, and distributes ad-hoc and scheduled reports.
• Coordinates financial, procurement, and contract management activities for departmental projects.
• Manages a variety of financial functions such as invoice coding and approval and expense reconciliation.
• Facilitates the coordination of project management, metrics, and operations across the departments in close collaboration with team members and department leads.

Requirements

• Completion of Associates degree required; Bachelor's degree preferred.
• Minimum of 3 years relevant experience.
• Demonstrated effective customer service, problem solving, and communication skills.
• Experience with event management systems such as Cvent preferred.

Nice-to-haves

• Experience with event management systems such as Cvent preferred.

Benefits

• Paid holidays
• Health insurance
• Dental insurance
• 401(k)
• Tuition reimbursement
• Paid time off
• Parental leave
• Vision insurance
• Life insurance