Business Operations Analyst

$62,400 - $70,720/Yr

American Water - Scranton, PA

Full-time - Entry Level

Scranton, PA

5,001-10,000 employees

Utilities

About the position

As a Business Operations Analyst at American Water, you will play a crucial role in providing a combination of administrative, analytical, and technical support for the organization. This position is essential in ensuring the smooth operation of various processes related to water plant operations, capital programs, field projects, work orders, regulatory compliance, customer service, and employee records. You will be responsible for using and maintaining relational databases and other reporting tools to analyze, compile, calculate, track, report, and clean up data pertaining to these processes. Your analytical skills will be put to the test as you prepare, respond to, and gather data requests in various configurations, including systems like SAP and CRM, while compiling and reviewing essential reports on a daily, weekly, and monthly basis. In addition to your analytical duties, you will interact with both internal and external customers, serving as a first-level resource for various departmental or functional issues. This may include addressing customer service inquiries, billing questions, water supply concerns, and regulatory issues. Your ability to research and resolve difficult customer questions and problems will be vital in providing excellent service. Furthermore, you will provide general administrative and clerical support for day-to-day managerial and departmental needs, which may involve composing routine letters, obtaining permits, preparing and distributing meeting minutes, handling travel arrangements, and processing documents. This role requires a thorough knowledge of standard business practices and principles, including basic accounting and budgeting. Proficiency in Microsoft Office Suite applications, particularly MS Word, Excel, Access, and PowerPoint, is essential, along with familiarity with email management systems like MS Outlook. Knowledge of specific systems such as SAP is preferred. You will need to demonstrate strong organizational and administrative skills, effective communication abilities, and the capacity to manage and prioritize tasks efficiently. Interpersonal skills are also crucial as you will be collaborating with various stakeholders within the organization.

Responsibilities

• Provide administrative, analytical, and technical support for the organization.
• Use and maintain relational databases and reporting tools to analyze and report data related to water plant operations, capital programs, and other processes.
• Prepare, respond to, and gather data requests in various configurations such as SAP and CRM.
• Compile and review essential reports on a daily, weekly, and monthly basis.
• Interact with internal and external customers to address various departmental or functional issues.
• Provide assistance in researching and resolving customer inquiries and problems.
• Offer general administrative and clerical support for managerial and departmental needs.
• Compose routine letters, obtain permits, and prepare meeting minutes.
• Handle travel arrangements and process documents.

Requirements

• High school diploma with post high school coursework in secretarial science, business, finance, or accounting required.
• Associates level degree in business, finance, accounting, or engineering preferred.
• Minimum 3 years overall work experience, preferably in administrative, reporting, and customer service roles.
• Thorough knowledge of standard business practices and principles, including basic accounting and budgeting.
• In-depth knowledge of Microsoft Office Suite applications, including MS Word, Excel, Access, and PowerPoint.
• Knowledge of specific systems such as SAP preferred.
• Demonstrated organizational and administrative skills.
• Demonstrated communication skills, both verbal and written.
• Demonstrated ability to manage and prioritize tasks effectively.
• Demonstrated interpersonal skills.

Nice-to-haves

• Experience with customer service in a utility environment.
• Familiarity with regulatory compliance processes.

Benefits

• Competitive salary and health benefits package.
• Opportunities for career development and growth.
• Focus on health & wellness, emotional well-being, and savings for future goals.