Business Operations and Optimization Analyst

$73,800 - $118,000/Yr

Secu - Linthicum Heights, MD

Full-time - Mid Level

Hybrid - Linthicum Heights, MD

Administrative and Support Services

About the position

The Business Operations & Optimization Analyst at SECU plays a crucial role in supporting transformation and optimization efforts across the enterprise, particularly focusing on retail and service operations. This hybrid position involves creating detailed business analyses to identify efficiency problems and opportunities, collaborating with cross-functional teams, and ensuring that solutions are operationally ready post-implementation. The analyst will also be responsible for optimizing program costs, gathering requirements, supporting testing, reporting findings, and ensuring compliance with regulations.

Responsibilities

• Identify and implement cost-saving measures early in programs or projects using data metrics.
• Ensure the accuracy and reliability of performance metrics for SECU processes and services.
• Collaborate with stakeholders to gather and document business problems and develop requirements for solutions.
• Support the T&O team with implementation of test plans and validate results for quality assurance.
• Prepare detailed reports and presentations summarizing findings and recommendations for management.
• Support SECU programs by integrating strategic planning with portfolio planning for systems and technology.
• Maintain effective communication with stakeholders to ensure alignment on proposed business solutions.
• Work collaboratively in cross-functional teams to improve service quality based on data-driven solutions.
• Ensure compliance of business processes with relevant regulations and standards.

Requirements

• Bachelor's degree in finance, business administration, economics, or a related field; equivalent experience will also be considered.
• 3-5 years of experience in business analysis, preferably in the financial services industry.
• Proficiency with MS Office tools such as MS Visio and MS PowerPoint for documentation and presentations.
• Proficiency in data analysis tools (e.g., Excel, SQL, Python) and financial modeling.
• Strong analytical thinking and problem-solving skills.

Nice-to-haves

• Experience with financial services industry processes and regulations.
• Familiarity with project management methodologies.

Benefits

• Medical, vision, and dental benefits
• 401k plan with company matching
• Generous sick, vacation, and personal leave
• Annual corporate-wide incentive