Wyndham Hotels & Resorts - Destin, FL
posted 4 months ago
As a Business Operations Coordinator for Wyndham Destinations, you will play a crucial role in delivering quality support for our Sales and Marketing processes. This position is designed for individuals who are passionate about providing exceptional customer service to guests and business partners alike. You will ensure that operational processes and procedures are adhered to, while also protecting data integrity throughout our systems. Your collaboration with team members and leadership will be essential in implementing changes or new initiatives that enhance our service delivery. In this role, you will be responsible for identifying opportunities to improve customer service and operational processes. You will collect and validate data during interactions with guests to ensure they receive the best possible experience. Additionally, you will manage and protect company assets through all interactions, ensuring that operational procedures governing our business are understood and implemented effectively. Your responsibilities will also include maintaining various reporting needs on a daily, weekly, monthly, or quarterly basis. You will leverage your resources, including your team, leadership, and procedural guides, to provide quick support to questions as they arise. This position requires a proactive approach to problem-solving and a commitment to delivering high-quality service. You will partner closely with Sales and Marketing teams, Human Resources, and Resort Operations leadership, contributing to projects such as validating data and supporting the integration of new processes and procedures. This role is ideal for someone who thrives in a fast-paced environment and enjoys interacting with guests and business partners while being part of a highly engaged team.