Business Operations Coordinator - Contract Support Associate

CBRE - Sterling, VA

Full-time

Sterling, VA

Real Estate

About the position

As a CBRE Contract Support Associate, you will provide exceptional customer service and administrative support to a large Business Unit, Facility, or Account. This role is integral to the Contract Quality Management function, focusing on managing the delivery of contractual services to ensure all requirements are met effectively.

Responsibilities

• Respond to client inquiries and concerns, ensuring timely and quality service delivery and follow-up for satisfaction.
• Understand the scope of the contract and ensure all work is carried out accordingly.
• Act as a champion for financial and operational systems.
• Suggest cost-saving opportunities to maximize customer and financial savings targets.
• Coordinate and onboard vendors for reactive and planned works, managing sub-contractor paperwork.
• Review processed invoices and ensure accurate cost center coding.
• Coordinate the billing application, calculating margins, raising invoices, and submitting to clients.
• Work closely with site teams and head office to ensure accurate processing of quotations and purchase orders.
• Review and approve maintenance billing invoices and projects as per contracted agreements.
• Ensure consistent delivery of core operational and financial outputs on the account.
• Respond to inquiries on financial reports for Accounts Receivable, Payable, and open POs.
• Deliver monthly reporting support on Contract and Business Unit Reviews.
• Assist in ensuring compliance with Health & Safety requirements, including HSE reporting and promoting a safe work environment.
• Maintain QHSE documentation and ensure it is available using company systems.
• Gather and analyze data to identify and solve complex problems that arise with little or no precedent.
• Recommend new techniques and suggest improvements to existing processes to enhance team efficiency.

Requirements

• High School Diploma or GED with 3-4 years of job-related experience.
• Comprehensive understanding of a range of processes, procedures, systems, and concepts within the job function.
• Ability to evaluate and communicate unusual and/or complex content in a concise and logical way.
• In-depth knowledge of Microsoft Office products, including Word, Excel, and Outlook.
• Organizational skills with an advanced inquisitive mindset.
• Advanced math skills, including the ability to calculate percentages, discounts, and markups.