Travel & Leisure Group Ltd - Destin, FL
posted 5 months ago
As a Business Operations Coordinator for Wyndham Destinations, you will play a crucial role in delivering quality support for our Sales and Marketing processes. This position is centered around providing exceptional customer service to all guests and business partners, ensuring that operational processes and procedures are adhered to, and protecting data integrity throughout our systems. You will collaborate closely with your team and leadership to implement changes or new initiatives that enhance our service delivery. Your contributions will directly support our mission to put the world on vacation and create lasting memories for travelers. In this role, you will be responsible for identifying opportunities to improve customer service and operational processes. You will collect and validate data during interactions with guests to ensure they receive the best possible experience. Additionally, you will manage and protect company assets through all interactions, understand and implement operational procedures that govern our business, and support new initiatives that may impact various teams. Your responsibilities will also include maintaining reporting needs on a daily, weekly, monthly, or quarterly basis, and leveraging your resources effectively to provide quick support to questions as they arise. You will work in partnership with Sales and Marketing teams, Human Resources, and Resort Operations leadership, contributing to projects such as validating data and reporting, as well as supporting the integration of new processes and procedures. This position requires a proactive individual who thrives in a fast-paced environment and enjoys engaging with guests and business partners. You should be communicative, reliable, and organized, with a willingness to learn new processes and embrace change.