Business Operations Coordinator, The Crossing

Wyndham Destinations - Sevierville, TN

Full-time - Mid Level

Sevierville, TN

10,001+ employees

Accommodation

About the position

The Business Operations Coordinator at Travel + Leisure Co. plays a crucial role in supporting Sales and Marketing processes by delivering exceptional customer service and ensuring operational procedures are followed. This position is integral to maintaining data integrity and implementing new initiatives that enhance the customer experience, ultimately contributing to the company's mission of putting the world on vacation.

Responsibilities

• Provide exceptional customer service to guests, business partners, and team members.
• Identify ways to improve customer service or operational processes.
• Collect and validate data during guest interactions to ensure a quality experience.
• Manage and protect company assets through all interactions.
• Understand and implement operational procedures governing the business.
• Support new initiatives and assist teams affected by these changes.
• Maintain reporting needs on a daily, weekly, monthly, or quarterly basis.
• Leverage resources such as team members and procedural guides to provide quick support.

Requirements

• Proficient in Microsoft Office Suite.
• Availability to support the business during weekends and holidays.
• Experience in delivering outstanding customer service.

Benefits

• Wellness program
• Paid holidays
• Health insurance
• Dental insurance
• Flexible spending account
• Tuition reimbursement
• Paid time off
• Parental leave
• Employee assistance program
• Vision insurance
• 401(k) matching