Business Operations Coordinator

American Red Cross - Dedham, MA

Full-time - Entry Level

Dedham, MA

Social Assistance

About the position

The American Red Cross is seeking a Business Operations Coordinator for Dedham, MA, to support the Massachusetts Region. This role is pivotal in performing transactional activities such as budget monitoring, handling daily finance transactions, managing local vendor relationships, facilities management, and running records/reports to support the finance, operational, and administrative functions. The Business Operations Coordinator will provide support, development, and/or leadership guidance to all volunteers, ensuring that their efforts align with the strategic business goals of the organization. In this position, the coordinator will be responsible for financial and administrative reporting, which includes administrative budget monitoring and expenditure review regarding expenses, as well as the approval of regional procurement transactions. The coordinator will collaborate with department leaders to ensure that programs are executed within budget and will prepare and analyze expense data for department directors. Additionally, the coordinator will respond to internal and external requests for expense information and documentation as appropriate for input, tracking, or reporting. The role also involves oversight of facility and asset management through the eMax system, ensuring repairs are completed within budget and that the appropriate systems are used to pay vendors. The coordinator will perform monthly uploads of facility documentation received from Facility Management and provide direction and training to volunteers to handle the necessary administrative transactions. This includes evaluating volunteer performance, planning work schedules, and assigning or delegating work daily. The coordinator will also train staff to prepare insurance certificate applications and manage financial collection processes for events. Overall, this position is integral to ensuring that the American Red Cross operates efficiently and effectively, allowing the organization to focus on its mission of helping those in need.

Responsibilities

• Perform budget monitoring and handle daily finance transactions.
• Manage local vendor relationships and facilities management.
• Run records and reports to support finance, operational, and administrative functions.
• Provide administrative budget support including expense coding and financial report dissemination.
• Collaborate with department leaders to ensure programs are executed within budget.
• Prepare and analyze expense data for department directors.
• Respond to internal/external requests for expense information and documentation.
• Approve and ensure repairs are completed within budget using eMax for facility/asset management oversight.
• Perform monthly uploads of facility documentation from Facility Management.
• Provide direction and training to volunteers for administrative transactions.
• Evaluate volunteer performance and plan work schedules.
• Train staff on insurance certificate applications and financial collection processes.

Requirements

• High School diploma or equivalent required; Associate's degree in Accounting, Business or Public Administration preferred.
• Minimum 3 years of financial or facilities administrative support experience in community organizations, government agencies, non-profit organizations, or business.
• Ability to work on a team and plan, prioritize, and organize work to maximize team performance.
• Excellent organizational skills and attention to detail.
• Strong interpersonal skills to maintain collaborative work relationships.
• Proficient with MS Office software, including Word, Excel, PowerPoint, and Outlook.

Nice-to-haves

• Proficient in Excel
• Willingness to learn new software modules
• Strong attention to detail
• Ability to handle multiple projects simultaneously
• Appreciation of confidentiality and compliance

Benefits

• Medical, Dental, Vision plans
• Health Spending Accounts & Flexible Spending Accounts
• PTO: Starting at 15 days a year; based on FLSA status and tenure
• 11 paid holidays comprised of six core holidays and five floating holidays
• 401K with 5% match
• Paid Family Leave
• Employee Assistance Program
• Disability and Insurance: Short + Long Term
• Service Awards and recognition