Business Operations Coordinator

$34,000 - $60,000/Yr

Unclassified - Framingham, MA

Full-time - Mid Level

Framingham, MA

About the position

Join Our Team as a Business Operations Coordinator! Are you a detail-oriented and organized professional looking to make a difference in a dynamic environment? There's an opening for a Business Operations Coordinator at our vibrant Framingham office. This position is full-time, requiring 40 hours per week and in-person attendance. The role places you at the heart of our daily operations, ensuring everything runs smoothly and efficiently. You will be responsible for a variety of tasks that support the overall functioning of the office, contributing to a positive work environment and enhancing operational effectiveness. In this role, you will perform general office duties and administrative tasks, providing essential support to the team. Your responsibilities will include resource management and planning to ensure the firm is adequately staffed and supplied. You will facilitate feedback from customers and team members across different channels and departments, reviewing and analyzing processes to identify inefficiencies and areas for improvement. Your problem-solving skills will be crucial as you identify and suggest solutions to operational challenges. Additionally, you will design and maintain operational guides to ensure consistency in the quality of services provided. Preparing and delivering reports, managing communications, and maintaining an organized filing system will be part of your daily tasks. You will also greet clients and visitors, manage office supplies, and assist in scheduling appointments and travel arrangements. This position offers a unique opportunity to contribute to the success of the organization while developing your skills in a supportive environment.

Responsibilities

• Perform general office duties and administrative tasks.
• Provide general office support.
• Manage resource planning to ensure adequate staffing and supplies.
• Facilitate cross-channel and cross-department feedback from customers and team members.
• Review and analyze processes to identify inefficiencies and areas for improvement.
• Identify and suggest solutions to operational problems.
• Design and maintain operational guides for service consistency.
• Prepare and deliver reports.
• Handle incoming calls and other communications.
• Manage the filing system and record information as needed.
• Greet clients and visitors as needed.
• Update paperwork, maintain documents, and perform word processing tasks.
• Organize and schedule appointments, book travel arrangements, and manage events.
• Assist in preparing reports and reconciling expense reports.
• Ensure the office is organized and well-maintained.
• Manage office supplies and procurement.

Requirements

• Minimum 4 years of experience in office administration or assistant roles.
• Excellent organizational and administrative skills.
• Any 4-year bachelor's degree.
• Attention to detail and ability to multitask effectively.
• Strong calendar and schedule management skills.
• Demonstrated leadership and coordination skills.

Nice-to-haves

• Fluent in Spanish or Portuguese (preferred but not required).
• Willingness to travel (50% preferred).

Benefits

• Health insurance
• 401(k)
• Paid time off
• 401(k) matching