Business Operations Coordinator

$41,995 - $41,995/Yr

Travel & Leisure Group Ltd - Napa, CA

Full-time - Entry Level

Napa, CA

10,001+ employees

Publishing Industries

About the position

The Business Operations Coordinator at Travel + Leisure Co. plays a crucial role in supporting Sales and Marketing processes by delivering exceptional customer service and ensuring operational procedures are followed. This position is integral to maintaining data integrity and implementing new initiatives that enhance the customer experience, ultimately contributing to the company's mission of putting the world on vacation.

Responsibilities

• Provide exceptional customer service to our guests, business partners, and team
• Identify ways in which to improve customer service or processes
• Collect and/or validate data when interacting with guests to ensure the best experience
• Manage and protect company assets through all interactions
• Understand and implement operational procedures that govern the business
• Support new initiatives and help teams impacted by these changes
• Maintain daily, weekly, monthly, or quarterly reporting needs
• Leverage resources to provide quick support to questions as they arise

Requirements

• Proficient in Microsoft Suite
• Availability to support the business throughout weekends and holidays
• Experience delivering outstanding customer service

Benefits

• Medical
• Dental
• Vision
• Flexible spending accounts
• Life and accident coverage
• Disability
• Paid time off, parental leave and holidays (depending on position)
• Wish day paid time to volunteer at an approved organization
• 401k with employer match (subject to eligibility)
• Legal and identity theft plan
• Voluntary income protection benefits
• Wellness program (subject to provider availability)
• Employee Assistance Program