Business & Operations Manager - 27739803-5296

Orchard - Scottsdale, AZ

Full-time - Mid Level

Scottsdale, AZ

Crop Production

About the position

The Business & Operations Manager will play a pivotal role in establishing a new plastic surgery practice in Scottsdale, Arizona. This position is responsible for creating exceptional patient experiences, developing operational protocols, and optimizing staffing structures. The manager will also standardize processes to facilitate the growth of future locations, ensuring a consistent level of excellence across the network.

Responsibilities

• Lead the pre-launch planning and system selection process for the inaugural surgery location.
• Develop and execute the marketing and PR strategy to grow awareness and build excitement.
• Develop systems and structures for every aspect of the new surgery including vendor selection and management, partnering, and staff-selection.
• Ensure "Day One" is an incredible success story that lays the foundation for future success.
• Manage operational aspects of the office including scheduling, surgeries, consultations, and follow-up appointments.
• Oversee financial management including budgets, billing, accounts receivable and payable, and financial reporting.
• Handle staff management, including designing the staffing structure, recruiting, onboarding, and performance management.
• Manage patient engagement to ensure exceptional experiences from initial meetings to follow-up care.
• Work with the marketing team to develop the brand and drive engagement through marketing strategies.
• Cultivate relationships with referring physicians and other healthcare providers to generate referral traffic.
• Oversee compliance and risk-management practices to ensure adherence to regulatory rules at all levels.
• Manage the operational running of the facility including vendor management for systems and medical equipment.

Requirements

• Demonstrated experience running the business operations of a medical facility/practice, ideally within the same or a related field.
• Prior experience in Plastic Surgery, including an understanding of procedures is strongly preferred.
• Exceptional vision and motivational skills to build a committed team.
• Experience interacting and developing relationships with high-net-worth customers is desired.
• Established contacts within the vendor and local medical community.
• Demonstrated knowledge of relevant healthcare regulations and compliance.
• Hold a bachelor's degree in healthcare administration, business administration, or a related field, or have equivalent experience and certification.

Nice-to-haves

• Experience in a start-up environment.
• Strong leadership and team-building skills.
• Ability to innovate and implement new processes effectively.

Benefits

• Competitive salary and performance bonuses.
• Opportunities for professional development and growth.
• Health insurance and wellness programs.