Business Operations Manager, Care Operations

$99,833 - $125,000/Yr

Virta Health - Denver, CO

Full-time - Mid Level

Remote - Denver, CO

Ambulatory Health Care Services

About the position

The Business Operations Manager for Care Operations at Virta Health plays a crucial role in enhancing operational efficiency and scalability within the coaching team. This position focuses on data-driven decision-making to optimize processes, improve patient care, and support the company's mission to transform diabetes and weight-loss care. The ideal candidate will possess strong analytical and project management skills, with a passion for improving systems and processes.

Responsibilities

• Continuously review and improve existing processes to drive efficiency, scalability, and operational excellence in coaching workflows, workforce planning, patient care, and supplies fulfillment.
• Develop strategies to scale operations, anticipating growth needs and optimizing processes for larger patient volumes, including collaborating with the Product team on automation and workflow improvements.
• Conduct advanced data analysis to define KPIs, evaluate trends, and drive insights that improve business results like coach performance, patient retention, gross margins, and supplies usage.
• Lead cross-functional initiatives with Data Science, Product, Finance, and Operations teams to improve coaching services and capacity.
• Own workforce planning, working with recruiting and operations partners to ensure coaches are hired, trained, and assigned to patients effectively, based on demand forecasts, panel sizes, and coach expertise.
• Lead operational experiments, define success metrics, and pilot innovative approaches to improve processes and scale successful operational initiatives.
• Present data-driven insights and strategic recommendations to senior leadership and cross-functional stakeholders, supporting company-wide decisions.
• Mentor and develop junior analysts, fostering a culture of learning, growth, and continuous improvement within the Care Operations team.

Requirements

• Bachelor's Degree, preferably in Finance, Economics, Business, or a related analytical field. Advanced degree is a plus.
• 5+ years of experience in business operations, analytics, or a similar role involving process improvement and data analysis. Experience in management consulting or related fields a plus.
• Strong analytical skills with proven experience in working with large datasets to drive business insights and decision-making. Advanced proficiency in Excel/Google Sheets and familiarity with SQL and data visualization tools (e.g., Looker).
• Demonstrated ability to improve and scale operational processes, with a track record of leading cross-functional initiatives or process improvement efforts.
• Experience in developing and implementing strategies to drive operational efficiency and improve key metrics such as workforce planning, coach or employee performance, or gross margin.
• Ability to thrive in a fast-paced, high-growth environment, balancing short-term problem-solving with long-term scalability and continuous improvement.
• Exceptional communication and presentation skills, with the ability to translate complex data insights into actionable recommendations for leadership and cross-functional teams.
• Strong project management skills with the ability to manage multiple initiatives simultaneously, from conception through execution.
• Highly self-motivated with a strong sense of ownership, accountability, and the ability to operate independently and with cross-functional teams.