Business Operations Manager - Commercial Real Estate - Vice President

JPMorgan Chase - Plano, TX

Full-time - Mid Level

Plano, TX

Credit Intermediation and Related Activities

About the position

The Business Operations Manager in Commercial Real Estate at JPMorgan Chase & Co. is responsible for leading strategic change initiatives within the department. This role focuses on process improvement, business transformation, and change management, aiming to enhance both client and employee experiences. The manager will collaborate with various functional areas to implement best practices and operational excellence.

Responsibilities

• Drive strategic change across Commercial Real Estate by leading cross-functional teams
• Provide leadership and guidance to team members to foster a culture of innovation and continuous improvement
• Work with Technology and Product teams to prioritize and deliver projects and process re-engineering efforts to deliver operational excellence
• Partner with Sales, Credit Risk, Payments and middle office on process design and execution
• Help determine changes to roles and responsibilities as technology, business process and operating models evolve
• Other responsibilities as assigned

Requirements

• Five plus years of project management experience with emphasis on process re-engineering and business transformation
• Ability to work in a demanding, fast paced environment with competing priorities
• Demonstrated leadership skills with the ability to inspire and motivate teams
• Proven track record of leading successful projects and initiatives
• Strong oral and written communication skills
• Advanced expertise with Microsoft Office suite, particularly Excel, PowerPoint and Pitch Pro

Nice-to-haves

• In depth understanding of Commercial Real Estate operations and market dynamics
• Self-starter with the ability to work independently
• Strong interpersonal skills and the ability to work collaboratively; develop strong partnership with multiple levels of employees
• Leadership experience in managing diverse teams and driving organizational change
• Strong analytical skills with attention to detail and the ability to interpret and present complex data
• Bachelor's Degree preferred; MBA is advantageous