Business Operations Manager, Communications & Corporate Responsibility, Ops & Tech

$66,800 - $142,800/Yr

Amazon - Seattle, WA

Full-time - Mid Level

Seattle, WA

10,001+ employees

Sporting Goods, Hobby, Musical Instrument, Book, and Miscellaneous Retailers

About the position

The Business Operations Manager is a pivotal role within the Operations and Technology team, focusing on enhancing operational excellence and efficiency within the Communications & Corporate Responsibility (CCR) organization. This position involves collaborating with cross-functional leaders to streamline processes, implement best practices, and foster seamless teamwork across various departments. The ideal candidate will possess a builder's mindset, driving the adoption of procedures and policies while supporting high-visibility strategic initiatives and improving operational standards.

Responsibilities

• Support the rhythm of business standardizations, including processes and templates for business reviews, goal planning, and operational planning cycles.
• Create and manage the strategic planning calendar for the CCR organization.
• Develop mechanisms to drive automation in weekly S-team and monthly Board of Director reports.
• Proactively identify and address business operations-related gaps and needs through strategic problem-solving.
• Establish baseline metrics and reports to support the development of new practices and goals.
• Develop and socialize enablement plans, playbooks, and standard operating procedures (SOPs).
• Maintain process documentation and audit internal knowledge repositories.
• Build and maintain trusting relationships with internal business partners from finance, legal, HR, GCP, and other departments.
• Connect with other Business Operations roles within and outside the CCR organization to share learnings, best practices, and distill global trends.
• Own program strategy, end-to-end delivery, and communicate results to mid-senior leadership.
• Manage high-visibility and strategic initiatives, ensuring successful execution and alignment with organizational goals.
• Own the organization's file storage system and partner with the Technology team on migration plans.
• Leverage tools such as Amazon WorkDocs, Asana Workfront, Quip, Box, Tableau, and Salesforce/Budget Tool for efficient operations.
• Take on special projects as identified by leadership, contributing to the overall success and growth of the organization.

Requirements

• 3+ years of program or project management experience.
• 3+ years of defining and implementing process improvement initiatives using data and metrics experience.
• Knowledge of Excel (Pivot Tables, VLookUps) at an advanced level and SQL.
• Experience using data and metrics to determine and drive improvements.
• Experience working cross-functionally with tech and non-tech teams.
• 3+ years of driving end-to-end delivery and communicating results to senior leadership experience.
• 3+ years of driving process improvements experience.
• Experience in stakeholder management, dealing with multiple stakeholders at varied levels of the organization.
• Experience building processes, project management, and schedules.

Nice-to-haves

• Experience with Tableau
• Familiarity with Amazon WorkDocs, Asana Workfront, Quip, Box, and Salesforce/Budget Tool.

Benefits

• Competitive salary ranging from $66,800 to $142,800 based on experience and location.
• Comprehensive medical, financial, and other benefits packages.
• Equity and sign-on payments may be included as part of the total compensation package.