Business Operations Manager in Training

CarMax - Hickory, NC

Full-time - Entry Level

Hickory, NC

10,001+ employees

Motor Vehicle and Parts Dealers

About the position

The Business Operations Manager in Training position at CarMax is designed for individuals looking to develop their management skills within the business office environment. The role involves assisting the Business Office Manager in overseeing a team of Business Office Associates, ensuring exceptional service delivery to both associates and customers while adhering to CarMax's culture and operational guidelines.

Responsibilities

• Assist in personnel selection by attending job fairs and performing interviews.
• Manage certification program to train and develop each associate.
• Conduct file reviews and annual performance reviews of business office associates.
• Write and deliver performance management feedback.
• Provide direction to the Business Office Associates regarding people management activities.
• Participate in the rotation of the 'Manager on Duty' role, responsible for delegating and directing business office workflow.
• Handle customer issues/concerns and follow up on delegated business office tasks.
• Manage personnel in processing retail automobile sales, including printing daily reports and maintaining deal jackets.
• Oversee personnel in processing appraisal lane purchases and title collection calls.
• Manage personnel in processing state DMV paperwork for vehicle registration and titling.
• Delegate and follow up on various business office tasks.
• Reconcile accounts like sales audit, credit cards, customer deposits, and mail refunds.
• Manage cash handling, including receiving, counting, and preparing deposits.
• Provide customer service by addressing questions and explaining paperwork processes.

Requirements

• Ability to manage others and make independent decisions.
• Experience in selecting effective team members.
• Skills in training and mentoring associates.
• Capability to coach and develop through feedback.
• Ability to create and maintain a positive work environment.
• Skills in resolving customer and associate issues.
• Excellent customer service skills.
• Ability to read, interpret, and transcribe data accurately.
• Understanding of numeric filing systems.
• Intermediate PC skills, including word processing and spreadsheets.
• Ability to multi-task in a high-energy, fast-paced work environment.
• Physical ability to lift objects weighing 15-20 lbs.
• Effective communication skills, both verbal and written.

Nice-to-haves

• Experience in a retail or automotive environment.
• Familiarity with DMV processes and paperwork.

Benefits

• Comprehensive training programs.
• Career growth opportunities.
• Diversity and inclusion initiatives.
• Employee discounts on vehicle purchases.