Business Operations Manager in Training

CarMax - Hickory, NC

Full-time - Entry Level

Hickory, NC

10,001+ employees

Motor Vehicle and Parts Dealers

About the position

The Business Operations Manager in Training (ABOM) at CarMax is responsible for overseeing a team of Business Office Associates, ensuring exceptional service delivery and operational efficiency. This role involves collaboration with the Business Office Manager to enhance both associate and customer experiences, while managing various business office functions and personnel training.

Responsibilities

• Assists in personnel selection by attending job fairs and performing interviews
• Manages certification program to train and develop each associate
• Conducts file reviews and annual performance reviews of business office associates
• Writes and delivers performance management
• Provides direction to the Business Office Associates as it relates to people management activities
• Participates in the rotation of the 'Manager on Duty' role, responsible for delegating and directing the business office workflow
• Manages personnel in processing retail automobile sales including printing daily reports and maintaining deal jackets
• Manages personnel in processing appraisal lane purchases including title collection calls and follow-up
• Manages personnel in processing state DMV paperwork necessary for vehicle title and registration
• Delegates and follows up on various business office tasks
• Reconciles several accounts like sales audit, credit cards, customer deposit, and mail refund
• Manages cash including receiving and counting money, preparing deposits, and handling the safe
• Provides customer service by listening, answering customer questions, and explaining paperwork processes
• Assists store personnel and all store departments in their daily functions while adhering to CarMax guidelines

Requirements

• Ability to manage others and make decisions using independent judgment
• Effective team member selection skills
• Training and mentoring abilities
• Coaching and developing through feedback
• Creating and maintaining a positive work environment
• Resolving customer and associate issues
• Providing excellent customer service
• Reading, interpreting, and transcribing data for accurate record maintenance
• Understanding numeric filing systems
• Intermediate PC skills including word processing and spreadsheets
• Ability to multi-task in a high-energy, fast-paced work environment
• Ability to lift objects weighing 15-20 lbs
• Effective communication skills in person and over the phone
• Completion of CarMax provided training on Business Office functional areas

Benefits

• Comprehensive training programs
• Career growth opportunities
• Diversity and inclusion initiatives
• Employee discounts
• Flexible scheduling options