Business Operations Manager - (Mid Market Strategy & Ops)

Intuit - Mountain View, CA

Full-time - Mid Level

Mountain View, CA

10,001+ employees

Computing Infrastructure Providers, Data Processing, Web Hosting, and Related Services

About the position

Come join SBSEG's Mid-Market Business Strategy and Operations team as a Principal of Strategy and Business Operations responsible for partnering with our GTM Leaders on the end-to-end strategy and execution of our Go-to-Market plans to win with Mid-Market customers. Intuit is actively seeking a leader with both a strong strategic mind and incredible operational rigor, someone who is able to influence and navigate a highly matrixed and cross-functional organization. You love combining strategy with execution, and you roll up your sleeves to bring plans to life. You will be responsible for serving as the connective link between multiple GTM teams required to deliver MM outcomes, breaking down silos, fostering collaboration cross-functionally, and ensuring an end-to-end approach in both strategy and executional rigor across teams. You are a creative problem solver with a bias for action, an ability to connect the dots between various sources of information and teams, and a strong desire to drive tangible business impact. As a Principal of Strategy and Business Operations, you will work alongside senior leaders, key business strategy partners, and Project managers, to ensure successful delivery of our plans. This position requires strong strategic problem-solving and communication skills, the ability to influence and develop productive partnerships at all levels of the organization, and a strong understanding of Intuit's mission and values. Structurally, this role reports to the Head of Mid-Market Business Strategy and Operations, however, the successful candidate will partner with a wide range of stakeholders including the VPs of Mid-Market Marketing, Sales, and Sales Operations.

Responsibilities

• Play a vital role as the single threaded leader (STL) responsible for serving as the connective link between multiple GTM teams required to deliver MM outcomes.
• Break down silos and foster collaboration cross-functionally to ensure an end-to-end approach in both strategy and operational rigor across teams.
• Maintain a detailed understanding of ongoing initiatives across all tracks, through a tight partnership with key Biz Ops partners (in Money, Workforce, GTM) along with the large team of PMOs helping execute this work.
• Act as a conduit for leaders to help understand the status on work, risks, and critical issues, while also serving as the primary escalation point on issues/challenges that jeopardize the operation plan.
• Facilitate the sequencing and execution of key cross-functional work tracks in alignment with FY25 targets, including prioritizing planned work that has yet to begin and initiating discussions and decisions on prioritizing work that has not yet moved to execution.
• Conduct prioritization analyses to assess the impact of new initiatives on existing work streams, facilitate trade-off discussions and decision-making with SteerCo, and perform ROI analysis of the value of work and resources required.
• Revise the MM operational plan across GTM tracks of work and manage communication with stakeholders regarding changes, such as what has changed, why it has changed, who has approved it, and what the impacts are.

Requirements

• 10+ years' experience including roles in business operations, management consulting, or strategy in a large, matrixed environment.
• Experience leading large scale, cross-functional and complex programs in partnership with a variety of cross-functional leaders.
• Outcome-driven mindset with an ability to convert strategic plans into actions, drive projects to completion, and sweat the details to deliver outcomes.
• Proven track record in developing critical processes, standard operating procedures, and communications that facilitate the health of the business.