Business Operations Manager, Strategy and Operations

$79,300 - $169,500/Yr

Amazon - Arlington, VA

Full-time - Mid Level

Arlington, VA

10,001+ employees

Sporting Goods, Hobby, Musical Instrument, Book, and Miscellaneous Retailers

About the position

The Business Operations Manager for AWS Professional Services is responsible for enhancing delivery health, analyzing historical results, and providing strategic recommendations to senior management. This role involves developing and managing business processes, systems, and reports to optimize operations and meet organizational goals. The position requires a balance of strategic thinking and operational execution, with a focus on building strong cross-functional relationships and delivering data-driven insights.

Responsibilities

• Manage opportunity pipeline by coordinating monthly reviews with sales and Professional Services teams.
• Develop and implement mechanisms for continuous improvement in business operations, including process automation.
• Collaborate with internal stakeholders to collect business requirements and maintain methodologies, policies, and procedures.
• Lead P&L and cost analysis for the ProServe Team, providing strategic guidance to business leaders.
• Provide insights on Key Performance Indicators (KPI) and manage dashboards and regional reports.
• Oversee the execution of the annual planning process, including bookings, revenue, and headcount planning.
• Establish business rhythm and cadence, leading meetings to ensure deliverables and outcomes are met.
• Author narratives and provide data insights for Quarterly Business Reviews.

Requirements

• 5+ years of experience in finance, business management, and sales operations.
• 5+ years of experience with Microsoft Excel.
• Bachelor's degree in Business Administration, Finance, Economics, Computer Science, Engineering, or a related field.
• Experience with sales CRM tools such as Salesforce or similar software.
• Ability to analyze complex data and translate results into actionable insights.

Nice-to-haves

• Experience working within a high-growth technology company.
• Demonstrated ability to proactively recognize challenges and recommend solutions.
• Strong writing skills for clear and concise business memos.

Benefits

• Comprehensive medical, financial, and other benefits package.
• Equity and sign-on payments may be included as part of the total compensation package.