Business Operations Manager (WWPS), ES - Field Operations

$79,300 - $169,500/Yr

Amazon - Seattle, WA

Full-time - Senior

Seattle, WA

Sporting Goods, Hobby, Musical Instrument, Book, and Miscellaneous Retailers

About the position

The Business Operations Manager for AWS Enterprise Support Field Operations is a senior leadership role responsible for driving operational efficiency and strategic planning within the organization. This position focuses on managing business operations, optimizing performance, and ensuring a best-in-class experience for both customers and employees. The role requires strong analytical skills, effective communication, and the ability to build cross-functional relationships while managing multiple priorities.

Responsibilities

• Own P&L in partnership with Line of Business leadership: plan, forecast, and execute on the monthly, quarterly, yearly objectives
• Act as Single Point of Contact for the Line of Business
• Drive operational optimization and efficiency while maintaining the ideal customer and employee experience
• Define and lead business performance inspection mechanisms. Own escalations and raise operational concerns
• Ideate and lead initiatives focused on driving business performance, efficiency, and effectiveness of field teams
• Drive strategic planning for one or many areas supported by the Field Operations team
• Own communication with business stakeholders, finance, and recruiting regarding planning and execution within scope
• Define and lead area's rhythm of business
• Drive business performance by tracking performance and attainment of objectives and goals
• Define and continuously drive education of strategic and operational metrics and showcase how operational decisions can impact customer experience.

Requirements

• 5+ years of Microsoft Excel experience
• Bachelor's degree in Business Administration, Finance, Economics, Computer Science, Engineering, or related field
• Experience with sales CRM tools such as Salesforce or similar software
• Experience defining, refining and implementing sales processes, procedures and policies or equivalent
• Current, active US Government Security Clearance of Top Secret or above

Nice-to-haves

• 5+ years of finance, business management and sales operations experience
• Experience working within a high-growth, technology company

Benefits

• Flexible work hours and arrangements
• Mentorship and career advancement resources
• Diverse and inclusive workplace culture