Business Operations Manager

$87,300 - $152,700/Yr

CarMax - Costa Mesa, CA

Full-time - Manager

Costa Mesa, CA

10,001+ employees

Motor Vehicle and Parts Dealers

About the position

The Business Operations Manager (BOM) at CarMax is a senior management role responsible for leading a team of associates and collaborating with various departments to ensure an exceptional customer experience. The BOM plays a crucial role in setting the store's strategy, providing direction and motivation to associates, and implementing company initiatives to drive continuous improvement.

Responsibilities

• Manage and oversee a team of 10 - 30 associates to ensure an iconic customer experience.
• Interview, hire, and promote associates to support store operations.
• Develop associates through feedback, performance management, and the Annual Performance Review process.
• Create an engaging environment for associates using engagement tools like round tables and one-on-ones.
• Champion and implement company and store initiatives for consistent execution and improvement.
• Review internal data and lead weekly store meetings focused on compliance and process execution.
• Utilize reports and analyze information for financial responsibility and process improvements.
• Learn and manage business practices to comply with regulations.
• Build and maintain relationships with state and local agencies and vendors.

Requirements

• 3+ years of management experience, preferably in retail management.
• Bachelor's Degree is a plus.
• Intermediate PC skills.

Benefits

• Paid sick time of up to 48 hours per year.
• Vacation time ranging from 80 to 200 hours per year based on service.
• 6 paid scheduled holidays and 1 floating holiday per year.
• Holiday Premium Pay for working on scheduled holidays.
• Unlimited paid time away for full-time salaried associates, subject to manager approval.