Business Operations Manager

$65,000 - $70,000/Yr

Unclassified - San Antonio, TX

Full-time - Mid Level

San Antonio, TX

About the position

The Business Operations Manager at Bedrock at Home is a pivotal role responsible for ensuring the efficient and successful operations of the Home Care office in San Antonio, Texas. This position is designed to maximize growth and profitability within the region while maintaining clear and effective communication with clients, associates, referral sources, vendors, contractors, and office staff. The manager will oversee all office processes, including the recruitment, interviewing, and hiring of caregivers, as well as proper staffing and care management to ensure functional operations are collaborative and effective. In this role, the Business Operations Manager will adhere to internal operational duties, which include payroll processing, caregiver/client documentation collection, and managing aging and Daily Sales Outstanding (DSO). The manager is responsible for ensuring that payments are collected and that the budget is adhered to by maximizing office operations. This position reports directly to the Director of Home Care Operations and plays a crucial role in maintaining the financial health of the office. Essential functions of the role include handling office, client, and caregiver complaints with a high level of professionalism, overseeing clients' care, and utilizing company software and systems effectively to ensure accuracy in client billing. The manager will also ensure compliance with collection protocols and maintain accurate personnel records according to regulations and company policies. Regular 1:1 meetings with office staff will be conducted to relay client care concerns and changes in condition to the Director or Nursing Supervisor. Additionally, the manager will participate in the Manager on Duty Program, which requires being on call on a rotating basis, including after hours and on weekends. The Business Operations Manager will be accountable for achieving and maintaining established revenue targets, adhering to monthly budgets, and ensuring timely processing of accounts payable. This role is integral to the overall success of the Home Care office, contributing to the achievement of Daily Sales Outstanding (DSO) and ensuring compliance with all operational regulations.

Responsibilities

• Handle office, client, and caregiver complaints/questions/concerns with a high level of professionalism.
• Oversee clients' care and ensure effective communication with all stakeholders.
• Utilize company software/systems effectively to ensure accuracy with client billing.
• Ensure proper collection protocol is followed and compliance with Aging and Daily Sales Outstanding (DSO).
• Maximize operations for budget adherence and EBIDTA %.
• Prepare and process payroll accurately on a bi-weekly basis.
• Ensure timely processing of accounts payable procedures and maintain accurate personnel records.
• Comply with state and office operational regulations and maintain Smartcare documentation compliance.
• Conduct weekly/monthly 1:1 meetings with all office staff and quarterly reviews.
• Assist in the recruitment process, including screening, interviewing, and hiring new associates.
• Relay client care concerns and changes in condition to the Director/Nursing Supervisor.
• Process and file worker compensation and leave of absence documentation.
• Ensure associate compliance with license continuing education requirements.
• Participate in the Manager on Duty Program, being on call on a rotating basis.

Requirements

• 3 years of experience with Oracle software.
• Strong understanding of office operations and management.
• Excellent communication and interpersonal skills.
• Ability to handle complaints and concerns professionally.
• Experience in payroll processing and financial management.
• Knowledge of compliance regulations in home care operations.
• Proficient in using company software and systems for billing and documentation.

Nice-to-haves

• Experience in the home care industry.
• Familiarity with Smartcare documentation systems.
• Previous experience in a managerial role within healthcare or home care settings.

Benefits

• Professional development opportunities with market rate adjustments in compensation.
• Discretionary bonus performance plan for professional development positions.
• Commitment to diversity, equity, and inclusion in the workplace.