Business Operations Manager

$104,000 - $145,600/Yr

Adecco - Los Angeles, CA

Full-time - Mid Level

Remote - Los Angeles, CA

Administrative and Support Services

About the position

CISCO is seeking an experienced Business Operations Manager to drive process improvement initiatives, optimize workflows, and ensure alignment with business objectives. This role is ideal for a self-motivated individual who thrives in a remote, collaborative, and dynamic environment, with a passion for achieving operational excellence.

Responsibilities

• Plans, performs, and implements process improvement initiatives to enhance organizational efficiency.
• Diagrams and evaluates existing processes to identify areas for improvement.
• Organizes, leads, and facilitates cross-functional project teams to drive process improvements.
• Measures performance against process requirements to identify gaps and optimize workflows.
• Aligns process improvements with performance shortfalls and business objectives.
• Conducts cost and benefit analyses to assess the financial impact of process changes.
• Delivers presentations and training sessions on process improvement, including measurement, analysis, improvement, and control techniques.
• Communicates progress to stakeholders and ensures alignment with project goals.
• Acts as an individual contributor, driving initiatives independently while collaborating with teams as needed.

Requirements

• Proven ability to effectively collaborate with cross-functional teams to achieve project objectives.
• Minimum 5 years of experience in managing complex budget processes, financial modeling, and cost-benefit analysis.
• Strong communication and presentation skills, including the ability to explain complex financial concepts to non-financial stakeholders.
• Demonstrated experience in process optimization, with a focus on continuous improvement methodologies (e.g., Lean, Six Sigma).
• Ability to work independently and prioritize multiple projects in a fast-paced, remote environment.

Nice-to-haves

• Experience in customer support or customer-facing roles.
• Ability to evaluate options, resolve internal priorities, and make data-driven decisions.
• Proven track record of enhancing an organization's reputation by proactively accepting ownership of new and complex challenges.
• Familiarity with project management tools (e.g., Jira, Asana) and process mapping software (e.g., Visio, Lucidchart).
• Strong analytical and problem-solving skills, with experience using data analysis tools (e.g., Excel, Tableau, Power BI).
• Certifications in process improvement (Lean, Six Sigma Green Belt or Black Belt) are a plus.

Benefits

• Medical insurance
• Dental insurance
• Vision insurance
• Life insurance
• Short-term disability
• Additional voluntary benefits
• EAP program
• Commuter benefits
• 401K plan
• Paid Sick Leave
• Holiday pay